A sampling of international mover reviews from our customers:
From: Taylor, Alice
Sent: Friday, August 08, 2014 6:36 AM
To: Lauren; Doug Wiviott
Subject: Taylor move from Texas, US to Lowestoft, UK
Dear EuroGroup and Rainier Movers,
I received my invoices and final paperwork today from Lauren at EuroGroup and was asked to right a review of our household goods move from central Texas to Lowestoft, Suffolk, UK, and here goes….
It was great.
We have been working towards retiring back in my home in the UK for many years and the big worries we had was moving our household goods from central Texas to our overseas location. Years ago we relocated several times back and forth to Germany and other places as part of US Army relocations and that was often stressful and disappointing, albeit at no cost or effort in arranging the moves to us. My husband and I are experienced overseas movers and knew what to expect. We were dreading the entire process.
This was our last overseas move and would be different. We had to arrange and pay for everything ourselves and if it didn’t go well we’d have no large company or government office to go cry to. I looked on the internet for a full year talking to ex-pats on forums and boards about their moves and frankly, the news they gave was pretty dismal. They told of hitches in customs, movers that didn’t show up, goods that were lost and broken, movers that didn’t deliver, moves that came in months late and cost overruns. It was a litany of bad news and my husband and I were dreading the move. The only mover that had fairly consistent good reviews was Rainier and I contacted them in Jan. of 2014 for a late spring moving date. Rainier was one of three companies I contacted for estimates.
From the first email to the last, Doug at Rainier was thorough, polite, helpful and professional. It was a treat to deal with someone who answered EVERY question by the next day, sometimes within hours. The bid he gave was not the cheapest, but it wasn’t the highest either and fell well within the range we expected to pay. We ended up paying more for the move than estimated, but that was because on moving day we added quite a few books and heavy goods that were not a part of the initial estimate. The end total still came under my budget from my personal estimate of pervious moves and still under his competitors estimates, so I was not surprised.
The contractors he sent out were polite, honest, efficient and hardworking. Packing up day came and went without a single incident. A local team came out (hired by Rainier and obviously working closely with them) and packed up our entire house. We did nothing but offer them Cokes and get in their way.
The goods were sent out of the Port of Houston to Felixstowe, UK and landed there within a week of the projected landing date; a date that was estimated almost 6 months previously. Once in Felixstowe, our goods were moved through customs as quickly as one would expect in England and sent to a local mover for delivery to our door.
Not a single box was missing, broken or tampered with. Not a single plate or wineglass was cracked.
Brilliant.
Thank you Rainier and EuroGroup for as stress-free and pleasant a move as is possible to give and thanks especially to Doug and Lauren for their fantastic customer service.
Best Regards,
Alice Taylor
From: Jean J.Y. Hong
Sent: Thursday, July 31, 2014 1:11 AM
To: Mark Lawson
Subject: Your move to Hong Kong – Rainier Overseas Movers, Inc.
Dear Mark,
We’ve got all our packages safely yesterday. Everything was intact, not a single item was broken. Thanks for the great service.
Thanks again. I shall recommend you to anyone move out from the US.
Best,
Jean
Ji Yeon (Jean) HONG, Ph.D.
Assistant Professor
Division of Social Science
Hong Kong University of Science and Technology Clear Water Bay, Kowloon, Hong Kong
From: Amir Horev
Sent: Thursday, July 24, 2014 11:11 PM
To: Mark Lawson
Cc: Jim Messmer; Shmuel Mantinband (Sonigo); Anat ענת Horev חורב
Subject: Re: Delivery to Israel – Rainier Overseas Movers, Inc.
Hi Mark,
I wanted to say thank you for orchestrating this smooth move for us.
Starting with the professional packing marodi did in Pittsburgh and ending with fast accurate custom clearance, delivery and unpacking Sonigo did here.
Minus few minor setbacks that were handled professionaly by you, overall process was flawless, with close updates and support, which made this process look so easy.
So again, thank you all for taking part in my move, I am certainly going to refer any future friend that will need an international move.
Best regards,
Amir
Move from North Carolina to Dublin via @mymovingreviews: http://www.mymovingreviews.com/movingreviews/from-nc-usa-to-dublin-ireland-31449
Online Moving review via www.mymovingreviews.com: Click Here
From: Linda
Sent: Tuesday, June 24, 2014 12:53 PM
To: Mark Lawson
Subject: Re: Your move to Israel – Rainier Overseas Movers, Inc.
Mark
Yes we got our crates yesterday afternoon with a very efficient and pleasant crew. I haven’t unpacked everything yet, but everything seems to be intact.
We will definitely pass along your name and number.
Linda Zacks
From: Alexis A. Johnson
Sent: Sunday, June 15, 2014 3:51 AM
To: David Wiviott
Subject: Re: Your move to England – Rainier Overseas Movers, Inc.
Hi Dave,
The move went brilliantly, thanks. Not a single thing was broken, and if there was any tiny hiccup, the staff
dealt with it promptly.
We’ll definitely never pack ourselves again – thanks for all your help.
Kindest regards,
Alexis
From: Mrs Yee
Sent: Wednesday, June 11, 2014 4:13 AM
To: David Wiviott
Subject: RE: Your move to Hong Kong – Rainier Overseas Movers
Hello David,
Sorry for the late reply.
Our move went very smooth, both movers in Portland and Hong Kong are very helpful, punctual and professional.
Thanks for all the co-ordination works done, much appreciated.
Mrs. Samia Keung
From: Michael
Sent: Friday, June 06, 2014 12:42 PM
To: Doug Wiviott
Subject: International Move to Germany – Rainier Overseas Movers, Inc.
Hi Doug,
I would like to thank you for a job well done and great service on my mothers move. We received the container at the delivery address as anticipated, and accomplished the unload in 2 hours. We are pleased and very much appreciate your management of all aspects required to make this move a success. As well would like to thank for their efforts, Patti and her crew at Armstrong, Michael and colleagues at Carl Hartmann, and the local movers here as well. This being my second positive experience with an overseas move handled by Rainier, I have no doubt I’d recommend to others in the future.
So thank you again,
Michael (for Rosmarie Dehler)
From: Jan Spitael
Sent: Thursday, May 22, 2014 11:19 PM
To: Pete Helgeson; Nadia Ait Brahim
Subject: Our relocation to Belgium
Pete, Emily, Nadia:
I wanted to send you this message to let you know we are very happy with the service your companies provided.
The people we worked with were all friendly and professional and our goods arrived in good shape.
You have one more satisfied customer.
Jan Spitael
From: Detlef Tredop
Sent: Thursday, May 22, 2014 11:03 AM
To: David Wiviott
Subject: Re: Your move to Hamburg – Rainier Overseas Movers
Hallo David,
Thanks for the follow up. Our stuff came yesterday. All went well and we are busy unpacking the boxes. Nothing had
been damaged as it looks at this moment. We are very satisfied with the service provided by all parties involved and will
recommend Rainier Overseas to everyone.
Regards
Detlef Tredop
From: Anna
Sent: Wednesday, May 14, 2014 11:53 PM
To: Mark Lawson
Subject: Re: Your move to Israel – Rainier Overseas Movers
The delivery was on time, quick and painless. My daughter told me that the porters were very polite, obliging and patient so the whole process was easy.
You work with good people.
Thank you
Anna
From: Marie Marberg
Sent: Sunday, May 11, 2014 12:34 AM
To: David Wiviott
Subject: RE: Your move to Sweden – Rainier Overseas Movers, Inc.
Dave,
Thank you for reaching out.
The move went very well, we are pleased with all stages from packing assistance in NY to everything getting
here intact.
Everyone on your team in the US and here in Sweden has been very responsive and courteous and we would
highly recommend your service to anyone we know.
Thank you for making a potentially stressful event and moment in our lives into a pleasant experience.
Warm regards,
Marie
From: R Reamer
Sent: Thursday, May 08, 2014 5:03 PM
To: David Wiviott
Subject: Re: Your move to Kuala Lumpur – Rainier Overseas Movers, Inc.
Dave,
In all honesty, it could not have gone better. From you assisting in the last minute preparations and short
timeline, to the United crew that did the packing on short notice, to the team that delivered the goods and
installed. Everything arrived safe and completely undamaged, so I am extremely grateful. I’ve had some very
bad international moves in the past and had a lot of hesitation with this one, but everyone you pulled in to assist
did a fantastic job. My sincere thanks and congratulations, you will be the first person I call if I ever move back
stateside or move on to another location.
Best regards,
Richard
From: Elisabeth Meier-Abplanalp
Sent: Tuesday, May 06, 2014 1:55 AM
To: Rich Haas
Cc: Brenda Phillips; Elaine Greenbauer; Renaud Stitelmann; Karolina
Subject: International Moving from Tucson to Switzerland
Hello all,
It is with great pleasure that I can let you all know that my personal belongings arrive at my house last Friday afternoon. Everything was in good shape, very well packed and efficiently placed in my garage. I am impressed by the efficiency, logistically perfectly executed order. I thank you all wholeheartedly. Great work!
Should I ever have the opportunity I will recommend you without hesitation.
Kindest regards,
Elisabeth
From: Catherine Geiger
Sent: Friday, April 25, 2014 8:51 AM
To: David Wiviott
Subject: Re: Moving from Florida to the UK
We would definitely recommend Rainier after using them to ship the contents of our Florida home back to the UK. Dave was very helpful and always responded promptly to any queries we had and he explained the process and kept us well informed at all times. Our furniture only took three weeks door to door and all arrived in perfect condition. Great Service!”
Catherine
From: Tonia
Sent: Monday, April 28, 2014 7:26 PM
To: Tracy Jones; Brandon Dollman
Cc: Tanya Watkins; Louisa Baugh; Fiona Laing
Subject: Exceptional customer service from California Relocation / Rainier Overseas Movers
I wanted to let you know that Kyle, Mark and Humb provided exceptional service today. They were punctual, professional, efficient and extremely respectful when packing my personal belongings. From the moment they introduced themselves, I knew that I was in safe hands. They actually finished the job with an hour to spare.
Wishing both of your companies all the best!
Tonia
From: Theresa
Sent: Thursday, February 20, 2014 10:12 AM
To: David Wiviott; Euro-Group
Subject: Re: House Move – Radcliffe USA TO HARROGATE UK
Hello David & Rebecca,
I just wanted you to know that everything has gone really well with the unloading and unpacking. The crew have been fantastic both here in the UK and the crew I worked with in the USA. Hardworking, polite, efficient and extremely good at what they do. They are all a credit to their respective companies that they work for. Please pass on my thanks. May I also say a BIG THANK YOU to you both ‐ David & Rebecca for the smooth logistics of getting my household goods from point A to point B with confidence. It wasn’t all plain sailing! Pardon the pun. But you both got it here in the end.
Here’s to a well earned glass of wine ‐ cheers to you both.
Theresa Radcliffe
From: Jean Debarros
Sent: Thursday, February 13, 2014 3:30 AM
To: David Wiviott; Jennifer Sloan (European Relocation Services)
Subject: Re: Your move to France – Rainier Overseas Movers
Hello Dave,
Ailen and I are really satisfied of your service. I believe that I am a difficult customer usually. To be honest, I was expecting a bad surprise. No bad surprise at all. The few boxes we could open, so far, are all good. So yes, we thank you all in US for your perfect job (that includes the trucker and the 3 guys who packed the container, they are good and nice). Same thing for the French team, they gave us updates in time and the movers and the trucker were efficient.
Thank you, to all, that was a perfect experience!
From: Ailen De Barros
Sent: Tuesday, February 11, 2014 5:36
To: David Wiviott
Subject: Re: Your move to France – Rainier Overseas Movers
Hello Dave,
Our move to France went very smoothly. The movers in the US came a little late in the morning due to traffic but they stayed until the job was finished, which was around 5:30 pm. They were efficient and mindful of our personal things, with attention to detail. Out belongings arrived here in France with no questions from customs. Everything is just as it was packed with no damages. If there is another international move in our future, Rainier will be at the top of our list to contact.
Sincerely,
Ailen De Barros
From: Marc Mohnke
Sent: Monday, February 03, 2014 1:33 AM
To: David Wiviott
Subject: Re: Your move to Germany – Rainier Overseas Movers
Hi David,
Thank you for asking. The move went absolutely fantastic! I have done a few moves, internationally and nationally, and this was by far the best: Both crews (in Colorado and in Germany) were very professional and kind. The delivery was very timely and our goods arrived in excellent shape. I would always recommend Rainier Overseas Movers – which I already started doing. Please feel free to use the above for your advertising purposes!
Best regards from Germany,
Marc
From: Jason Williams
Sent: Monday, January 20, 2014 9:29 AM
To: Mark Lawson
Subject: Re:Move
Dear Mark,
My apologies for the delay in responding to your email. We have received the shipment and completed the unpacking. The staff at Chess provided excellent support and a professional service, we are very pleased with the experience overall. Thank you!
The only damage to note that we will be pursuing is to the bike fork front seal, all other items have been accounted for and checked off. Excellent result considering the distance and the fragile nature of some of the contents.
Thank you for all your assistance.
Kind regards,
Jason Williams
From: Shira Kedar Klein
Sent: Sunday, January 19, 2014 12:19 AM
To:Mark Lawson; Jake Klein
Subject: RE: Delivery
Hi Mark,
Yes, the goods were delivered to our house in Israel. All went very well! The guys who carried out the move did it in a very professional and efficient manner. We were very satisfied. Also, Lilach who managed our account in Israel was wonderful. She was very professional. She was very kind and competent managing the delivery in Israel and the dealing with the Israeli customs. We really appreciate her help.
Thank you all,
Shira Klein
From: Rachel Broza
Sent: Sunday, January 05, 2014 8:59 AM
To: Mark Lawson
Subject: Re: Delivery
Hi ,
The goods arrived to her home on last Thursday. I want to thank you very much for all the big process from the start at her home in Rockville MD till the arrival to Motza Israel by Sonigo All the stages were highly professional and went very very well. All the people involved were very efficient and helpful and it was nice to work with you and the other people caring that every step will go well. It was very helpful to me that in the complicated condition that I had- to arrange bringing my daughter’s goods while I am here in Israel and she cannot help much, that things went smoothly. It was pleasure to work with you and Rainier company.
Thanks again,
Rachel
From: Chana Weissman
Sent: Wednesday, April 23, 2014 4:32 AM
To: Mark Lawson
Subject: Re: Moving to Israel – Rainier Overseas Movers, Inc.
Hi Mark,
Thanks for checking in. The boxes arrived yesterday morning and everything went smoothly.
Thank you for your efficient service and assistance. We will gladly refer others to Rainier!
Best,
Chana
From: Hunghua Chen
Sent: Thursday, April 17, 2014 7:06 AM
To: David Wiviott
Subject: Re: Your move to Taiwan – Rainier Overseas Movers, Inc.
Hi, David,
Thank you for you and Wieky’s help every thing went very well. If I need to ship stuff I will use your company again.
Thank you again!
Hunghua Chen
From: Kate Cox
Sent: Tuesday, April 15, 2014 11:38 AM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers, Inc.
It went fine. Everything was ok and was all unloaded yesterday. I’m still unpacking as you can imagine.Very helpful guys packed up in Longmont. They worked till very late to do it in one day. I was totally exhausted. But it was done.
People here were fine, very helpful.
Thanks for all your help and advise.
Kate
De : Anne-Marie
Envoyé : mercredi 16 avril 2014 14:11
Objet : our move from Shanghai
Hello Mr. Haas
Our container has just arrived and all boxes safely delivered …we appreciated your efficient help and contribution to the whole process, and the very good service, keeping us informed all along, and nice people at arrival.
Thanks a lot to all of you!
Happy Easter Holiday
Best regards :Anne-Marie & Pierre
From: Juergen
Sent: Saturday, December 28, 2013 2:37 PM
To: David Wiviott
Subject: International move from Portland to Germany
Dear Dave,
Time is flying by very fast but some things are not forgotten. I would love to let you know how happy I am with the moving service you have provided to me and my family. While ITS Global packed everything within almost 1 1/2 days we experienced their great service. They were very polite, helpful and absolutely professional. Every tiny piece got wrapped and packed. Amazingly, no scratch on my beloved bicycles my motorcycle and car.
The container was right away on its way across the pond and I could not believe how fast it arrived in Europe and went through customs. Perfect organization. Finally it was delivered to our new home. Unpacking happened within hours. The team over here did a great job. Only three pieces of furniture showed signs of the long transportation. Everything else of our household was ready to be use again :-).
Thank you and your team very much for your support before, while and after the move! Your info and recommendations were always helpful and welcome!
We wish you the very best and a great new Year 2014
When we might be going back to the US we will definitely ask for your service again.
Thank you,
Juergen
From: Jack Yestali
Sent: Wednesday, December 04, 2013 1:36 PM
To: Rebecca Valentine
Subject: Moving to the UK – Rainier Overseas Movers
Dear Rebecca,
Our stuff arrived at last today, safe and sound. I was prepared for a longer transit time because of the consignment factor, but the folks in British customs are just a bit more, shall we say, cautious than their Spanish counterparts, who I believe held our stuff for about 45 seconds last year as compared to the three weeks or so it sat in Britain while we answered a series of emails regarding contents, how we feel about Baby Prince George (love him), and whether the Queen should give Prince Charles a shot at being King (yes). Ok, I’m twisting the truth just a little, but British customs did hold our stuff for nearly a month. Don’t care. It’s all here now. Thank you and Elisabeth for all your help. If we ever move back to the States, Ranier will be the only people we’ll call.
Happy Holidays.
Jack Vestali
From: The Hoffmans
Sent: Monday, December 23, 2013 8:33 PM
To: Mark Lawson
Subject: FW: Delivery
We haven’t opened the boxes yet, so the final judgment is still days away. But, having written that… The delivery was terrific. The truck arrived on time, and the moving men were true professionals acting very intelligently, efficiently and quickly. The entire job was done in under 4 hours–and there were 250 boxes, including a refrigerator, oven, washer and dryer. Those 4 items had to fit through narrow doorways, and even a window–and they did all of it! From the beginning of our Aliyah process all of you have made our complicated move a very pleasant experience. From the initial paperwork, the estimate, the pickup and storage from our Silver Spring, MD home, the final shipping, delivery to Israel, the customs paperwork process, and the final delivery and move-in, everyone of you has been great. Thanks so much! We wish all of you much success in the future, and we are very grateful for all your help.
The Hoffmans
via: http://www.mymovingreviews.com/movingreviews/move-from-ny-to-seoul-27321
We used Rainier to move our apartment furniture, clothes and kitchen items from NYC to Seoul, South Korea, and Rainier did a fantastic job. Our contact at Rainier, Doug Wiviott arranged the following: 1) Local NYC company to pack and pick up our stuff from NYC 2) Local Korean company to arrange for customs clearance at Busan, trucking from Busan to Seoul and final delivery and setup at our Seoul apartment 3) All paperwork processing (customs etc.) Doug kept us informed about the status of our shipment and handled all formalities. He and his firm (Rainier) did an excellent job. I will definitely use them for my next move.
From: Haley Brodecki
Sent: Wednesday, January 23, 2013 1:50 AM
To: David Wiviott
Subject: Re: Your move to Delft – Rainier Overseas Movers, Inc.
Thanks Dave. It went very smoothly. Everything arrived when expected and although there was a problem with the delivery the day it was supposed to be delivered (due to the ferry the truck was coming over on from the UK being broken) the customer service was pretty good and we received everything the following day. The movers in the Netherlands were great and took very good care of our things as well.
From: Maria Pramaggiore
Sent: Thursday, November 14, 2013 5:45 AM
To: Sonja Bodge; Thomas Wallis
Subject: Our move to Ireland
Hi Sonja– Our shipment was delivered today. It’s been a ride! Overall you and the organizations you work with, have been truly excellent to work with. I had heard so many tales of real difficulties with international shipping, and we never had to contend with anything like that. Your professionalism and responsiveness, as well as that of the packers in the US and the agent (Maria Coyle at Beverly Smyth) and the crew of unpackers from Oman in Ireland, has really been outstanding. Thanks for all the help and for dealing with out questions and concerns. It is very stressful to make this kind of move and you and your colleagues made it as easy as possible.
Best wishes–Maria Pramaggiore & Tom Wallis
From: Victoria Hartkemeyer
Sent: Thursday, August 29, 2013 2:03 PM
To: David Wiviott
Subject: Thank you
Dave,
Just a final note to thank you for all of your hard work with us over the past few months. The last part of the delivery seems to now be complete and we are overall very happy with how everything went, particularly with the work and coordination that you did.
We appreciate you and if there is anything we can do- recommendations/ reviews we would be more than happy. We have at least 10more boxes in our basement in Denver, at some point they will need to come here and we would love to use your services again, so we will be in touch.
Wishing you all the best and best wishes to your new baby. Ours just started sleeping through the night, it has been a hard transition to UK time!
Kind regards,
Victoria
From: Orly Yadid
Sent: Sunday, August 25, 2013 10:57 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark,
The dust is settling and the internet connection in our new place is working so we finally got some time to reply to emails. Everything arrived dry and in one piece. The guys in both sides of the ocean were just great and we are grateful for everything you have done for us.
Thanks again,
Orly and Itamar
From: Vanessa Wyeth
Sent: Tuesday, August 13, 2013 1:41 AM
To: David Wiviott
Subject: RE: Your move to Paris – Rainier Overseas Movers
Dear Dave,
Our shipment arrived yesterday, in perfect order as far as I can tell, exactly 50 days after it was picked up in New York. I wanted to thank you for all of your help and professionalism in making this a much smoother and more efficient process than I had ever expected! I will certainly be recommending Rainier to any friends and colleagues planning overseas moves in the future.
With best wishes,
Vanessa Wyeth
From: Emily Beam
Sent: Tuesday, August 06, 2013 8:43 PM
To: David Wiviott
Subject: RE: Rainier Invoice – BEAM
Hi David,
Thanks, this is perfect! I had a great experience with Rainier, and I’d be eager to use you again. Frisbie was very professional (and fast) – and they did a great job packing – even our very fragile items came through unharmed. And on the Singapore end, Oxford was great and very good at keeping us posted. Our stuff arrived early, and the storage fees were very reasonable. They were very prompt and professional in delivery.
Thanks!
– Emily
From: Issi Barbash
Sent: Tuesday, August 06, 2013 1:41 PM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
I was about to send you guys a note later today. Indeed the container was delivered yesterday to both locations and everything went smoothly. I had great experience with this shipment and your service s and we are grateful for that. Feel free to refer potential customers if you need a recommendation!
Thank you
Issi
From: Hannah Beker
Sent: Tuesday, August 06, 2013 11:47 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Mark,
The move in was sensational. Nice movers, quick, friendly guys. Went above and beyond when I got it wrong more than a couple times regarding where I wanted a few bookshelves, and they put everything gently into place. Three hours and three mountains of used wrapping papers later, the move was done.
Thank you for the extra special care. I can only hope that every step of Aliya is this easy! 🙂
All the best,
Hannah and Yonatan and Ella Beker
From: Frederique Merhaut
Sent: Sunday, July 14, 2013 10:17 AM
To: David Wiviott
Subject: RE: Your move to California – Rainier Overseas Movers
Dave and Jennifer,
My shipment arrived just in time for Bastille day (how fitting!) and all I can say is WOW! Everything it there, accounted for and intact. I will be tied up in meetings out of my office in the next couple of days but it would be my pleasure to write a detailed review about my great experience with your respective companies. California relocation in LA was outstanding too. Let me know where you would like to send me my recommendations (I would be happy to do it in French also).
From the bottom of my heart, thank you for your professional expertise, first class service and the hand holding, considerate human touch that you provided without faltering all along the way.
Best,
Frederique
From: Kami Walters
Sent: Wednesday, July 03, 2013 3:31 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark,
Everything regarding my move went very well, from my first conversation with you to the unloading of the last piece of furniture. Everyone who was involved with my move, regardless with the level or degree of involvement, exhibited a high level of professionalism. The people on this end are as accommodating and efficient as you are. You make a great team! I have already recommended your company to my new neighbor and will continue to recommend your company in the future.
Thank you for all you have done. I greatly appreciate it!
Warm regards,
Kami
From: Christa
Sent: Monday, June 24, 2013 1:48 PM
To: Rick Schlegel
Subject: RE: Your move to Germany – Rainier Overseas Movers
Hi Rick
Just a short note to thank you for your patience and abundant help in getting our cars and furniture moved here to Germany. Everything arrived on schedule, safely, and without damage. We are still in the process of getting settled. It helped tremendously having someone knowledgeable to answer all those nagging questions leading up to the move. I’m not planning any international moves; however, if I did, I sure hope that our paths cross once again.
Thanks again and take good care of yourself
Jim Robson
From: Frank Fletcher
Sent: Thursday, June 27, 2013 7:15 AM
To: David Wiviott
Subject: RE: Your move to Brussels – Rainier Overseas Movers
Dave,
Move went very well. We are now going through the painful process of opening and unloading boxes. But, your team was exceptional. Everyone made a very difficult and challenging process much easier.
Thank you for all of your help,
Frank
From: Richard Burton
Sent: Monday, June 17, 2013 1:14 PM
To: Anthony
Subject: Re: dates
Anthony,
at last a minute from frantic rushing around to say that everything on the delivery end of the move went very well; the local unpacking crew almost equaled the US packing guys, and we were safely ensconced in our new apartment by the evening. In terms of damage etc all we found was one slightly dented waste basket. Every glass, every cup, every piece of china made it safely over the Atlantic. Thanks to you and to everyone involved for a very satisfactory move that both made ridiculous my worst fears and exceeded by best hopes. Thanks. Richard B.
From: Brian Rosen
Sent: Tuesday, June 11, 2013 1:07 PM
To: Mark Lawson
Subject: RE: Delivery into Israel – Rainier Overseas Movers
Mark,
Everything went perfectly! Door to door excellent service! I am very grateful for all of your help (and Ed’s). It has made my move to israel that much easier!
Brian
From: Ellen Chen
Sent: Tuesday, June 11, 2013 3:00 AM
To: Mark Lawson
Subject: RE: Delivery into Taiwan- Rainier Overseas Movers
Hi, Mark,
Yes, I received everything last Thursday and have unpacked everything already. I meant to inform you know earlier, but I was having some internet connection problems. Everything worked out beautifully and I was very pleased with the service: Flat Rate was very professional with the packing and pick-up, so were the folks who delivered the shipment here in Taiwan. They had called me a week before to let me know the items had arrived and had to go through customs before being delivered to my home.
Thank you again for all the arrangements, and I will definitely recommend Rainier’s to my friends in the future!
Regards,
Ellen
From: Pasi
Sent: Friday, May 31, 2013 9:10 PM
To: David Wiviott
Subject: RE: Your move to Helsinki – Rainier Overseas Movers
HI Dave,
Thanks. We got the HHG and car yesterday and there was not a single thing broken or missing. The car was in exactly same condition that I left it 2 months ago in Portland. Finnish customs declaration took a week but everything else went as planned.
Thanks for the very smooth move and enjoy your summer!
Best Regards,
-Pasi
From: Renee Krinsky
Sent: Sunday, May 26, 2013 1:14 AM
To: Mark Lawson
Subject: RE: Delivery into Israel – Rainier Overseas Movers
Shalom, Mark:
Hope all is good by you and yours. WOW… from the very first time I communicated with you, all the people at Deerfield Moving, all the different men that were part of the Customs and delivery here, all of you were WONDERFUL!!!!! Everyone of you was kind and courteous and professional and caring and especially you didn’t (I think!) slap your forward when you saw an email from me!!! I would recommend ALL of you to everyone thinking of making Aliyah. This was a tough move for us, especially being Seniors, but you all were above and beyond in helping and making everything go as smoothly as possible.
From the bottom of our heart, TODAH RABBAH! May all the kindnesses and care you all showed us, be returned to you and yours a hundred fold.
With Appreciation and Respect,
Renee and Bruce
From: Lior Elbaz
Sent: Thursday, May 23, 2013 12:59 AM
To: Mark Lawson
Subject: RE: Delivery into Israel – Rainier Overseas Movers
Dear Mark,
It all arrived on schedule, and we just started unpacking. The service and timing were great, and the people were nice – we could not ask for a better moving experience, all thanks to you and your company (is there a forum where I could add our experience and thank Rainier Overseas?). Looking forward to working with you on our next relocation (probably in a few years for my sabbatical).
It was a pleasure,
Lior
From: Nikola Miljak
Sent: Monday, May 13, 2013 1:48 PM
To: Rick Schlegel
Subject: RE: Your shipment to Croatia
Container with car arrived, with small delay, but it is in Croatia. Car is already on the road.
It was pleasure work with you. If somebody from my Country need shipment like that I will recommended you.
Thank you
Nikola Miljak
From: Toby Moors
Sent: Thursday, May 02, 2013 8:51 AM
To: David Wiviott
Subject: Completed movement of furniture from Connecticut to Stockholm
We are pleased to let you all know we are finally moved in to our new home.
Guys did a great job today – close to 200 various pieces up two long sets of stairs. One guy worked all day, the other switched out during the day.
Very impressive, friendly and polite.
We have only missed one item – some bolts for a bed – we hope to find them somewhere in a box, otherwise off we go to the hardware store! Everything else seems to be in good condition.
I have to express thanks to Rainier, Best Guy and Alfa – it has been a pleasure to work with all the groups. Very professional, and I will highly recommend your services to anyone who may ask.
All the best
Toby Moors
From: Courtney Woo
Sent: Wednesday, May 01, 2013 2:34 PM
To: Doug Wiviott; Debra Ruf-Carson
Subject: Successful shipment to France!
Dear Doug and Debra,
Greetings from France! I hope you both are well.
I’m happy to report that my belongings arrived yesterday, must sooner than expected and in great shape. Everything ran smoothly on the Europe end, and the UK team led by Nicola was great. Thank you both for your professionalism and high level of service during my move.
Doug, I’m so glad I chose Rainier and got to work with your partners at NE Household.
Debra, your team was superb and I can’t say how much better I felt about the move after meeting you all.
There are so many vendors out there that it’s often hard to know who to go with. I would be more than happy to give you both testimonials if ever needed. Don’t hesitate to ask.
Best, Courtney
From: Dave Schneider
Sent: Tuesday, April 30, 2013 5:29 PM
To: David Wiviott
Subject: RE: Your move to Australia – Rainier Overseas Movers, Inc.
Hello Dave,
Thank you for the well wishes… The service at both ends was exceptional with the Packers and unpackers… Everything which we cannot believe arrived in the condition it was packed… Mathews movers in North Carolina USA were so friendly and accommodating to all our needs and concerns through to Chess Movers in Australia and the two guys that came out and unloaded and assembled the furniture to removing the packing materials were just great… We can’t recommend your services or the companies you use enough..
Thank you
David & Charity Schneider
From: Manuel Bermin
Sent: Friday, April 26, 2013 8:13 AM
To: David Wiviott
Subject: RE: Your move to Mallorca – Rainier Overseas Movers, Inc.
Hi David
The container arrived to Barcelona and one week later to Mallorca, everything was fine and I want to thank you for your help and good service.
THANK YOU AGAIN
Manuel Bermin
From: Ben Dickerman
Sent: Thursday, April 18, 2013 4:16 PM
To: Vijay Lal – Chess Moving Sydney; David Wiviott
Subject: RE: Your move to Melbourne – Rainier Overseas Movers, Inc.
Hi Dave and Vijay,
I wanted to advise our shipment from Ohio was delivered yesterday. We’re still opening boxes and have yet to plug in some of the electronics (we’re purchasing an appropriate transformer) but from what we’ve seen everything has arrived intact.
Thank you for all your help, especially Dave who has worked with us since December. We really appreciate your efforts and are very glad to be reunited with our belongings.
Regards,
Christine and Ben
From: Jasmika Behari
Sent: Wednesday, April 17, 2013 9:22 AM
To: David Wiviott
Subject: RE: Your move to Durban – Rainier Overseas Movers, Inc.
Hi David
I hope you are well. My shipment arrived last Thursday, I have not unpacked nor inspected any of the items but they look to me in good condition from the outside.
The guys did a great job here of unpacking and were very pleasant.
I do apologize for contacting you later then I should have to thank you very much for all the work and help from your end, things have been a bit hectic on this end with my sister getting married on Saturday and her moving into her new place on Sunday and we went out of town for a few days.
Thank you, much appreciated.
Warm regards
Jas
From: Melissa Darnay
Sent: Wed 4/10/2013 12:38pm
To: Cesar
Subject: Your move to Panama
Yes, you did a fabulous job! I have already started recommending you to my clients. Here is a testimonial to use. You are welcome to use my full name and business if you like.
I was very nervous about shipping my belongings from Dallas to Panama. I researched companies for months and interviewed them about their processes and pricing. The international mover is like a builder—they are responsible for scheduling and paying multiple subcontractors. I’ve heard horror stories about delayed shipments, multiple trips to the port to go through the customs process, and damaged goods. At any time something could have gone wrong, but it was an amazingly easy and stress-free process. The local company packed my house and loaded the container with great care, the driver showed up on time to take my container to the ship, the ship arrived in Panama ahead of schedule, the local processing company in Panama spoke English and kept me informed every step of the way, the custom’s agent was easy to deal with, and the final delivery company sent 8 uniformed men to unload and unpack my furniture. Only a few things were damaged, but nothing that couldn’t be fixed with superglue or a $20 tip. I will recommend Rainier Overseas Movers again and again and again.
Cheers!
MELISSA DARNAY
From: Deirdre O’Sullivan
Sent: Wednesday, April 03, 2013 4:00 PM
To: David Wiviott
Subject: RE: Your move to Melbourne – Rainier Overseas Movers, Inc.
Dave, thanks for catching up with me.
It went great, I couldn’t have been more pleased. The packing crew in San Francisco were very efficient, and so were the unpacking crew in Melbourne. Communication was great throughout the process.
Not a single item was damaged.
Thanks for the great service!
Cheers,
-Deirdre.
From: Michael Streeter
Sent: Wednesday, March 27, 2013 12:16 AM
To: Anthony; Doug Wiviott
Subject: Letter of recommendation
Please feel free to cut and paste this letter of recommendation:
27 March 2013
I would like to provide the Rainier International Moving Company with my highest endorsement. I am a retired Lieutenant Colonel (Army) now providing contract services in Landstuhl, Germany. When I accepted the position at Landstuhl (LRMC), I was uncertain as to how a move might proceed and whether any given company could provide the service I had come to expect as an officer in the Army.
Rainier International exceeded my expectations. I shipped my entire load of household goods, as well as my Toyota Highlander, in one container. The subcontractor that Rainier selected (Mayflower) was first class and did a fine job of picking up my goods/vehicle. The shipment went exactly as Rainier said it would. I worked with Doug Wiviott and Anthony Horton, two very competent and accommodating gentlemen. I received my household goods on time, in good condition and by another subcontractor that did an equally outstanding job. I give my unqualified endorsement to the Rainier organization.
Yours truly,
Michael E. Streeter, LTC, Army, Ret.
From: Dmitry Khovratovich
Sent: Monday, January 28, 2013 10:53 PM
To: Rick Schlegel
Subject: RE: Car to Europe – Rainier Overseas Movers
Hi Rick!
I have successfully picked up my car in Zeebrugge! I thank you so much for an excellent service: we had no problems at all throughout all the process. In Zeebrugge it was enough to submit an insurance card and a scan of the title in advance to Willenius, and they passed the customs on their own. I spent only 30 minutes in the port, and the car was in very good condition.
Whenever your company needs a reference, please feel free to ask me for writing one.
— Best regards,
Dmitry Khovratovich
From: Michael Chan
Sent: Thursday, January 17, 2013 3:06 PM
To: David Wiviott
Subject: RE: Your move to Hong Kong – Rainier Overseas Movers, Inc.
Dear David,
Overall, I would say we were very happy with the move experience – particularly on the Hong Kong side.
My wife particularly mentioned to me how professional the team at Baltrans was.
Thanks so much for helping to coordinate our move.
We’ll certainly try and work with you to coordinate our second move in May.
Best wishes,
Michael
From: Ursula
Sent: Saturday, January 12, 2013 1:24 AM
To: David Wiviott
Subject: RE: Your move to Amsterdam – Rainier Overseas Movers, Inc.
Hi Dave,
Our goods arrived on January 7 so just at around 41 days. The movers here did a good job. Overall I am very happy with the experience.
Thanks for making this process as pleasant as possible, and I will recommend your company if someone asks for mover recommendations.
Best,
Ursula
From: Brenda Shufrin
Sent: Saturday, December 29, 2012 5:39 AM
To: Mark Lawson
Subject: RE: Delivery into Israel – Rainier Overseas Movers
Hi Mark,
Yes, my goods have been delivered. I cannot say enough about the great service I received on this end. It was literally moments after leaving the Sonigo office in Haifa that I received a phone call to schedule a delivery date that turned out to be the very next day between 3-5pm. The driver called me when he was about 40 minutes from my home and actually arrived at 3pm. There were 2 others besides the driver and they worked very efficiently having everything unloaded and the beds set up within 2 hours of arrival. After carefully checking things as I unpacked, the only damage I found was a bent curtain rod. No big deal.
By the way, good friends of mine, Howie and Sue Mann are returning to the States (NY) from Akko sometime late February or early March. I have told then about the great service I’ve received now and in the past. They have ready made their arrangements to ship their goods with Sonigo.
I hope you had a wonderful Christmas. Best wishes for a Happy and Healthy New Year! Thanks again, Regards,
Brenda
From: Giny M
Sent: Tuesday, December 04, 2012 12:37 AM
To: David Wiviott
Subject: RE: Your move to Norway – Rainier Overseas Movers
Hi David!
Have been meaning to email you for days – I’m sorry.
The container arrived Friday morning, safe and sound. The movers were able back it up to the larger barn where much of it went, and a short walk to the house for the rest. They were finished inside of an hour. Real nice crew over here – they did a good job and they did it amidst a windy snow and temps of -5c. I’m sure they were pleased it wasn’t -15-20c like it has been since. I know I was as I stood out there directing.
So… we are having a time over here, trying to unpack and integrate it all in… but at present it looks a lot like a house vomited it’s contents into our home, lol. It will take a while to get through it all – especially with the temps making it unappealing to trot back & forth from the barn, but we are smiling.
Thank you so much for everything. I have no complaints and would not hesitate to recommend Rainier to others! If you’re ever over this way – give us a call!
~Giny & Tor
From: Karen Brightwell
Sent: Thursday, November 29, 2012 4:42 PM
To: David Wiviott
Subject: RE: Your move to New Zealand – Rainier Overseas Movers
Hi Dave,
Thanks for your email. I have to say I have been very impressed with the whole moving process. The gentleman from Allied, Matt Cartwright, was great when he came to look at our belongings and record what we had. Although his company did not win the contract he did a very fair estimate of our items so the quote from Rainier was almost spot on. The movers from Excel who packed our house in Durham were great. The gentleman John, in Wellington, who coordinated the drop off of our container and the crew to come and unload it was very professional. They even came on a Saturday to unload the container. Great service. They came today to pick up some of the empty boxes and packing paper we didn’t get through on Saturday.
John dealt with Theresa in Auckland but he only had good things to say. We haven’t found anything broken yet although I haven’t unwrapped our big pieces of framed photos and art, but I am not really worried.
Overall I have to say the service was great and we really enjoyed working with Rainer and the companies that you have working with you.
Thank you.
-Karen Brightwell
From: Helen Ivicevich
Sent: Monday, November 26, 2012 3:46 PM
To: Mark Lawson
Subject: RE: Delivery into Australia – Rainier Overseas Movers
Hi Mark,
Sorry for the delay in responding but I have not been successful in getting the internet connected in my new unit.
The delivery of my goods was prompt and efficient. The truck arrived right on time and the guys brought my boxes inside quickly and off they went.
I would highly recommend Chess Moving to anyone here in Perth, and of course, working your team in the states was stress free as well!
Thank you for great communication and assistance. (Hope I don’t need your services for a while!)
Helen Ivicevich
From: Joachim Wald on behalf of Oliver Wald
Sent: Wednesday, November 07, 2012 9:46 AM
To: Rick Schlegel
Subject: RE: Your move to the USA – Rainier Overseas Movers
Hello Rick,
Thank you so much for having offered this great deal to me.
I will contact Nita today and most likely pick up today too. I will have a check ready.
And I want to add that the way you handled the whole operation, keeping me informed, etc. was just perfect. Thanks for that.
Best Regards,
Joachim Oliver Wald
From: A Kaplan
Sent: Saturday, November 03, 2012 12:31 PM
To: Rick Schlegel
Subject: RE: Your move to Dublin – Rainier Overseas Movers
Everything got here safe and sound…it was a pleasure working with you.
Thanks again,
Anita
From: Sergi Pique
Sent: Sunday, November 04, 2012 12:40 PM
To: David Wiviott
Subject: RE: Your move into Spain – Rainier Overseas Movers
Dear David,
I wanted to personally thank you for the great job done during my last moving from Mallorca Spain to Miami, USA the past month of September.
The teams and companies you hired in all the process of my moving are impeccable and belong to the highest standards of service and quality.
Congratulations to you and Inters in Barcelona for a great job! Please let me know I can be of help in getting more costumers for you. It will be a pleasure!
Thanks again and best regards,
Sergi Ruiz Pique
From: Orit&Eilon Sherman
Sent: Thursday, November 01, 2012 4:13 AM
To: Mark Lawson
Subject: RE: Your delivery into Israel – Rainier Overseas Movers
Hi Mark,
I hope that you are well.
We received the contents of our house, last Thursday, exactly one week ago today. The team sent to our house was very courteous, friendly and professional. They unloaded the boxes and put them where we wanted, put together all that was needed to assemble, and did everything quickly – and clean.
The office staff was professional – answered any questions we had quickly – and helped take care of releasing the container port in the best way.
Maryland staff was courteous and professional as well.
In summary we are very pleased with the service courteous and professional you gave us. We very much appreciate the help and attention. Thank you from the bottom of our hearts.
Orit
From: Leibtag
Sent: Tuesday, October 30, 2012 12:04 PM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi, Mark – the delivery was made yesterday and everything went like clockwork. They arrived on time and did a great job bringing everything in.
Thanks for your help, it was great working with you.
Best,
Susan
From: Penny And Gerard
Sent: Friday, October 26, 2012 12:33 PM
To: David Wiviott
Subject: RE: Your move to the UK – Rainier Overseas Movers
Dave:
The container arrived last Monday. All was ok and no damage. The guys from Britannia were very professional. We finally got the house last Friday so we had to pay 5 extra days. So all in all went well. The furniture is way to big for a UK house well make it work.
Thanks for the great job,
Gerard
From: Rivera, Miguel
Sent: Wednesday, October 24, 2012 2:10 AM
To: Michele Odren
Cc: Doug Wiviott
Subject: RE: Your international move with Rainier Overseas Movers
Hello Doug, hello Michelle,
Thank you for your e-mail. The move went very smoothly in the end, so I am very happy with the whole process. They were a few bumps on the way, which I think were mostly due to misunderstandings, but it all worked out great in the end.
Thank you for everything!
Miguel Rivera-Santos, PhD
From: Asaf Grupi
Sent: Monday, October 22, 2012 3:11 PM
To: Mark Lawson
Subject: RE: Your delivery into Israel – Rainier Overseas Movers
Dear Mark,
On behalf of myself and my wife, we are very glad to tell you that we had an excellent experience working with you on the shipment of our goods from Rockville, MD to Israel.
Everything went well and exactly as agreed upon. Both packing and unpacking were very efficient and none of the goods appears to be damaged.
We have recommended you to our friends, and there is at least one family that is very likely to use your services if they will return to Israel.
We will defiantly choose to work with you again should we require overseas shipment.
I would like also to thank you personally for your assistance and availability throughout the process.
Thank you for your service,
Asaf and Dana Grupi
From: David Levin
Sent: Thursday, October 18, 2012 9:24 PM
To: David Wiviott
Subject: RE: Your move to Israel – Rainier Overseas Movers
I want to thank Mark Lawson for all of the good work on both ends of this move. The workers in NY and in Israel were excellent. I will certainly recommend your company to all my friends.
Thank you again. David S. Levin.
From: Alfred
Sent: Thursday, October 18, 2012 2:09 AM
To: Mark Lawson
Subject: RE: Your delivery – Rainier Overseas Movers
Good morning, Mark –
Apologies for not writing sooner.
The moment the crew left, Yonna phoned Batya to let her know that everything had arrived — but we deferred contacting you until checking contents, etc. I just now finished checking the sticker numbers against the loading manifest.
All present/accounted for. Everything arrived in good order, and the process was essentially painless from pick-up to set-down.
I myself didn’t deal with Batya, but everyone else – the Aarid folks, Ed, and the Sonigo Russians – were friendly and efficient. Ranier and you in particular (and your guide!) made life (and lift) unexpectedly easy. Highly to be recommended.
Best (delayed) wishes for the New Year.
Alfred (and Yonna)
From: Segev
Sent: Thursday, October 18, 2012 11:45 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark and Avner,
Indeed, the goods have arrived. The service was very professional and excellent in both ends! We are very pleased. In fact we are still unpacking… Thank you, it has been a pleasure to work with you. We can definitely give our names for recommendations.
Segev and Shelly Barak
From: Iliana Rodriguez
Sent: Monday, October 15, 2012 4:35 PM
To: David Wiviott
Subject: RE: Your move to Australia – Rainier Overseas Movers
Hi David,
Thank you for all your good job coordinating, especially how you kept me posted since the beginning. When I move again, I will make sure to come back to you to do the move. Thank you once again and let me know if there is anything else you need from me.
Sincerely, Iliana
From: Jorge Chamizo
Sent: Thursday, October 11, 2012 4:33 AM
To: Mark Lawson
Subject: RE: Your shipment to Melbourne – Rainier Overseas Movers
Dear Mark, we received the container on Tuesday as planned. The team that delivered the goods was fantastic and all is safe and in place. We appreciate all the help on your end, and will certainly recommend your firm to other contacts.
Hope all is well with you, Best regards, Jorge Chamizo de Cáceres
From: Adele Lim
Sent: Wednesday, October 03, 2012 6:14 AM
To: Mark Lawson
Subject: RE: Your delivery into Singapore – Rainier Overseas Movers
Hi Mark,
Thanks for the email to find out about the delivery of my goods. I do apologize for the delay in getting back to you. As you can imagine, I’ve been busy unpacking and sorting my stuff out.
I was informed on Aug 30 that my stuff has arrived at the port. Although it was collected from the port within the next day or so, I was only able to have it delivered to my apartment in Singapore on 22 Sep. Since then, I have opened all the boxes and I’m pleased to inform you that 99% of the goods arrived in the condition in which they were sent out. (The damage to the other 1% are inconsequential.)
Thank you for following up on the delivery of my stuff. It was certainly a pleasure to have you and your local agents on both shores (US and Singapore) help me with my relocation from the US to Singapore.
Thanks and best regards, Adele
From: Gilat Omer
Sent: Thursday, September 20, 2012 1:20 PM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Mark
I was about to search for your mail and write to you this weekend, Yes, yesterday afternoon the truck came and three men unloaded all my boxes, as I frantically checked off the numbers on the sheet. They accommodated my mother’s wishes as to where things should go in an already full house. Now, in a matter of weeks if I’m lucky or months if things take longer, I will move everything to my own apartment.
Mark, at every point of my contact with your organization I found great professionals and I wish everything else I have to manage in resettling in Israel could go so well. Batya in the office in Haifa is very efficient and knowledgeable and so were the people in the Miami office. And you, from afar controlled everything superbly.
If you ever want me to speak to potential clients I would be sure to tell them what a well orchestrated operation, with friendly and knowledgable staff you have. And, I will send your contact info to the Atlanta Shaliach who assisted me- I assume you have a branch there too?
Thank you and many wishes to you and yours for a sweet, healthy and peaceful new year.
Gilat
From: Joanne Cruz
Sent: Monday, September 10, 2012 9:54 PM
To: Kathe Madsen
Subject: My move
Aloha Kathe, Just wanted to thank u for everything. Your customer service was outstanding. I would highly recommend Rainier as a mover. I had one thing damaged! My floor lamp. Don’t want it to affect you at all so I am hesitating to put in a claim. You have just been tremendous. Please forward this email to your manager. Thank u again. Joanne
From: Wendy Zboyan
Sent: Monday, September 10, 2012 3:10 AM
To: Rick Schlegel; Michael Boyle
Subject: RE: Your shipment to Ireland – Rainier Overseas Movers
Rick and Michael,
I just want to say a huge thanks to both of you for such a smooth service at both ends. We are absolutely delighted with the service and how nice and efficient your teams were in Seattle and Dublin.
It’s been a real pleasure. If there’s any website you’d like me to add a review to, please let me know. All the best.
Regards, Wendy
From: Jacky Gonzalez
Sent: Tuesday, September 04, 2012 5:20 PM
To: Kathe Madsen
Subject: RE: Your vehicle’s move – Rainier Overseas Movers
Thank you Kathe. I will most certainly come back to you for our future relocations. The service was OUTSTANDING. I could not ask for anything more. Thanks to you and everyone involved in the relocation.
Kind regards, Jacky Gonzalez
From: Fiona Devine
Sent: Tuesday, September 04, 2012 2:27 AM
To: Mark Lawson
Subject: RE: Your move to Australia – Rainier Overseas Movers
Hi Mark,
Thanks for your email. Yes, the goods were delivered last week. Everything went very well – the delivery guys were fantastic and I will send the operations team at Chess Movers a note to let them know how good they were. There was just one minor breakage but nothing of great value – everything else was in perfect condition.
Many thanks for all your help throughout the process and for your follow-up. You have been wonderful – even during our period of indecision about the move! We truly appreciate all your kind assistance and will be sure to seek your services with any moves in future!
All the best, Fiona
From: Mike Hammer
Sent: Friday, August 31, 2012 1:10 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark,
Indeed we received our lift earlier this week and I am very happy to say that all is well. Everything went very smoothly on this side of things. Our only difficulty now is finding enough space in the neighborhood recycling bins for our packing paper and some of our boxes!
Many thanks again to you, O’Neil in PDX and Sonigo here in Israel. From start to finish it has been a pleasure.
Best regards, Mike
From: Lindsay Ammann
Sent: Thursday, August 30, 2012 12:06 AM
To: Mark Lawson
Subject: RE: Your move to Germany – Rainier Overseas Movers
Good morning from Germany! I have been meaning to write you…everyday has been a blur and I totally forgot! Everything went smoothly. The guys were very kind. All the boxes arrived. They are now downstairs in a little storage room as we are in a temporary apartment. We won’t be in our actually place until Oct. 1 at the earliest it seems. Everything was so easy and thank you or that! Moving internationally can be a HUGE stress…you made it so easy 🙂
Thank you! Lindsay
From: Tricia Kirkendall
Sent: Tuesday, August 28, 2012 11:57 PM
To: Rick Schlegel
Subject: RE: Your move to Croatia – Rainier Overseas Movers
Hi Rick,
We got our shipment yesterday. Move One was great, everything accounted for.
Thank you for all your help, we will definitely use your service again.
Tricia
From: Jacqueline Rose
Sent: Friday, August 24, 2012 4:31 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Mark hello. Yes we have arrived home to Israel and in general we were very pleased and happy with the serivce that we received both in Atlanta and Israel. The shipment was delivered to us within two weeks of us arriving and the process was fairly efficient and painless. We were continually updated as the what was happening and I didn’t feel I had to chase anyone to get answers. That is a big relief when dealing with personal belongings. All items arrived in one piece and nothing was broken.
We wanted to thank you for taking personal care of our shipment and making sure that we were satisfied throughout the process.
Regards, Jacqueline
From: Maxine Gilchrist
Sent: Wednesday, August 15, 2012 11:51 PM
To: David Wiviott
Subject: RE: Your move to England – Rainier Overseas Movers
TO ALL AT RAINIER MOVERS
Thank you so much for all your hard work and making our move back to the UK go so smoothly. We received the container yesterday and all was fantastic. I can’t believe how quickly it came. I will definitely recommend your company should any of my relatives return to the UK in the near future.
Thank you again. Regards, Maxine Gilchrist
From: MBKraus
Sent: Sunday, August 19, 2012 3:36 AM
To: David Wiviott
Subject: RE: Your move to England – Rainier Overseas Movers
It was great, from start to end. I chose your firm against cheaper offers, because I googled beforehand what customers say about the particular moving firms. Yours had the very best comments in the field. I can confirm: From the quoting, over the professional packing by friendly helpful packers that came on time and did the job in no-time and no damages, the shipment arrived ahead of time. It was delivered again by top of the breed, local professional movers. They arrived at the announced second, unpacked in less than one hour, and heeded friendly to all our demands and wishes. Nothing is broken or damaged. And last not least – the unavoidable dispute that arose with you on an obvious misunderstandood element about the price – was resolved easy and quick to our mutual satisfaction. The British custom picked that shipment for a control. They opened and inspected most boxes. Your movers assisted, but did not charge extra.
I rate your firm 10 on a 1 – 10 scale, and I can recommend your firm wholeheartedly.
I am writing that to you personally. If you want, you can give up to 5 links where I would post that comment.
Regards, Moses Kraus
From: Susan Somerville
Sent: Tuesday, August 14, 2012 10:57 PM
To: Mark Lawson
Subject: RE: Your move to Australia – Rainier Overseas Movers
Hi Mark,
Thanks for asking about our experience with the delivery of our shipment. We have just reached the point of having everything out of the boxes and this seems an appropriate time to let you know that we’re happy with the way everything was done. Three people came with the container to deliver our belongings, managed with great skill to get the truck into the driveway, and brought everything into the appropriate rooms of the house. We had a very good, straightforward experience with the people at Chess Moving. The container that arrived at our house was not the same one in which the goods had been shipped from Phoenix. The people from Chess explained that there had been a transfer from the shipping container to one of their containers. I’m not sure where that had taken place and did not ever find out the exact wharf at which the ship had arrived. There were no problems with Customs or Quarantine and the clearance was handled well by Chess. It is quite amazing to see all the possessions that you last touched so far far away emerging from a container on a truck in the opposite hemisphere. We’re very appreciative of all the steps you took to make this happen for us and my husband and I send you our heartfelt thanks.
Best regards, Susan
From: Ehud Korn
Sent: Thursday, August 09, 2012 12:25 PM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark – the delivery took place and I can only praise the entire Israeli team; I already recommended your company to various friends and if i ever move again, I will definitely use your services. Thanks a lot, Ehud.
From: Robert Shebeck
Sent: Wednesday, August 08, 2012 11:51 PM
To: Jennifer Sloan | European Relocation Services
Cc: David Wiviott
Subject: RE: Your move to France – Rainier Overseas Movers
Dave and Jennifer, just wanted to let you know that everything went well with unloading the container yesterday. Thanks so much for making this so easy. I really appreciated your professionalism and how smoothly everything went. Thanks for all you did in the process.
Bob Shebeck
From: Hagit Kedmi
Sent: Tuesday, August 07, 2012 10:59 PM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark,
Our stuff arrived yesterday. Everything went smoothly. The service was excellent! Thank you very much, Hagit
From: Yulanda Abadi
Sent: Tuesday, August 07, 2012 1:23 PM
To: Mark Lawson
Subject: RE: Your move – Rainier Overseas Movers
DEAR MARK
MY MOVE AND DELIVERY OF OUR FURNITURE AND ART AND LINEN AND CLOTHES.
EVERYTHING WAS FIRT CLASS.
THE ARTWORK WAS WELL WRAPPED AND ALL CLEAN AND PERFECT UPON DELIVERY.
THE LINEN WHICH I HAD ALL DRI CLEANED BEFORE PACKING WAS PERFECT. MY LAST INTERNATIONAL MOVE MY LINEN I HAD TO THROW AWAY IT HAD ALL DISCOLOURED.
THE MEN WHO DELIVERED OUR GOODS WERE ALL VERY POLITE.
I MUST SAY IT WAS VERY SMOOTH.
FROM START TO FINISH YOU AND YOUR COMPANY DID A VERY PROFFESSIONAL JOB. THANK YOU.
From: Ashish Gulati
Sent: Sunday, July 29, 2012 6:01 PM
To: David Wiviott
Subject: RE: Your move to Australia – Rainier Overseas Movers
Hi Dave,
The move went smoothly from pick up to drop off. Everything arrived in great condition. Everyone that we dealt with was very courteous, professional and went above and beyond to make us happy. The estimates provided by you were very accurate in terms of dollar value and time, and there were no surprises. It was a pleasure to work with you and appreciated your professionalism throughout the move. We are so glad we picked Ranier as the moving company for us. I will definately recommend ranier to others. Unfortunately, I did not have time to unpack everything, as my work has me in Seoul Korea for a couple months 🙂
From: Irit Jakoby
Sent: Sunday, August 05, 2012 12:47 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark,
Everything went very well! Everyone at Sonigo and the entire team were very professional and very helpful.
Thank you for the fantastic service and best regards, Irit
From: Richard Tibbott
Sent: Monday, August 06, 2012 4:42 AM
To: David Wiviott
Subject: RE: Your move to England – Rainier Overseas Movers
Hi David,
Sorry for not getting in touch sooner, it has been fairly crazy here.
I wanted to get in touch to thank you for the smooth and professional service you provided for our move from Kansas City to the UK. The container arrived bang on schedule (to the minute). Everything inside was in great shape so we really cannot thank you enough, especially due too the last minute nature of this move, I would not hesitate in using Ranier for any future moves and would certainly recommend your service to anyone planning to do so.
Sincere thanks, Richard and Victoria Tibbott
From: Anthony Shenoda
Sent: Tuesday, July 24, 2012 8:19 PM
To: David Wiviott
Subject: RE: Your move to The Netherlands – Rainier Overseas Movers
Dear David,
I was not able to be in the Netherlands to receive our things, but one of our real estate agents there did let the movers in. She reports that everything went smoothly and the movers were really kind.
Given what she said, I would conclude that the move went very smoothly thanks to you, the movers in California and in NL, as well as Ivonne at Passies Int. in NL. Everyone I dealt with has been professional, courteous, and responsive. Many thank to you and the entire crew!
Warmly, Anthony
From: C Parr
Sent: Sunday, July 22, 2012 12:56 PM
To: David Wiviott
Subject: RE: Your move to Ireland – Rainier Overseas Movers
Hi Dave,
We landed back in Ireland at the end of May and recently moved into our new place. Our shipping arrived on the 11th July and we have been in the process of moving it in since. All items were received as expected with no issues. We were extremely happy with the whole process both on the US side and in Ireland. The movers in MN did a really great job packing up and wrapping everything in heavy duty paper and itemizing all contents. They also moved everything out of the Apt and into the truck so we didn’t have to lift anything. On arrival into the UK there was no issue with customs. The local agent kept us informed of their planned delivery date to Ireland. All in, our belongings left MN on May 11th and arrived July 11th which was exactly as expected. Overall the service was excellent and I would be happy to recommend Rainier to others. Thank you for the great service.
Regards Chris
From: Kelly Simpson
Sent: Friday, July 20, 2012 2:41 AM
To: Mark Lawson
Subject: RE: Your move to Australia – Rainier Overseas Movers
Hi Mark,
Thanks for emailing us! Yes, our goods were delivered last week. It went very well, the movers arrived early due to their previous delivery getting pushed back, and the two movers were very friendly and polite, and did a great job moving us in, putting our table together, and moving our heavy mattress and boxsprings onto the bed. It was great!
Thank you very much for all your help with us making the move. It was a great experience working with you all, and we’ll definitely use your services again in future moves!
Many thanks, and we hope all is well with you.
Cheers! Jason and Kelly
From: Bruce
Sent: Thursday, July 12, 2012 11:53 PM
To: David Wiviott
Subject: RE: Your move to Germany – Rainier Overseas Movers
Hi Dave,
I haven’t finished unpacking the hundreds of boxes, but so far so good. The delivery on this end was flawless.
– The firm delivered the vehicle title to me.
– I met the driver and unloading crew at the customs office, and we cleared customs without any trouble.
– They followed me home, we got the car out of the container without damage. One of the belts is squeaking, but I figure it simply dried out a bit from sitting for weeks. It will probably work back in on its own. It passed the (very stringent) vehical inspection the next working day and I’ve been driving it all over with no problems.
– We unloaded all the rest of the boxes and furniture, they positioned everything where I wanted, they unwrapped all the big pieces and took that material away.
– I have noted no damage at all to date, although I haven’t finished unpacking and examining everything yet. I can’t find the connecting hardware for one piece of furniture, but I’ll bet they’re simply in a box I haven’t emptied out yet.
– The company left me with a number to call when I’m ready, and they will return to haul away the remainder of the packing materials. So, all is good at this point. I continue to unpack and put things away, but no breakage or problems.
There is one outstanding issue. You may remember the customs office in Bremerhaven x-rayed the shipment and this generated an additional fee which I was supposed to pay the unloading crew? They refused to accept the money, so I still owe it to the company. I haven’t been in contact with them yet to figure out how to pay them. I don’t see this as a “problem” per se, but it’s still an “action due” for me to make sure they receive their compensation.
All the best, -Bruce
From: Harald Wlcek
Sent: Thursday, July 12, 2012 11:52 PM
To: David Wiviott
Subject: RE: Your move to Germany – Rainier Overseas Movers
Hello Dave, Thanks for everything. The move went fine, the container arrived undamaged and they gave me plenty of time to unload it.
Thanks again for all your help, Harald
From: Justin Burke
Sent: Thursday, July 12, 2012 4:21 PM
To: Mark Lawson
Subject: RE: Your move to Australia – Rainier Overseas Movers
Dear Mark, everything arrived and we were really happy with your service – everyone involved has been wonderful and really nice and you guys all made the process so easy – thanks so much to you and all your team – australian and american and everyone else in between!
From: Rebecca Smith
Sent: Wednesday, July 11, 2012 7:38 AM
To: Mark Lawson
Subject: RE: Your move to Israel – Rainier Overseas Movers
Hi Mark,
Thank you so much for following up. Everything went fine and we are very happy to have our shipment. Now we have to unpack everything!
Yoel and I would like to thank you personally for helping us to make this process as smooth as possible.
We are happy to recommend Rainier to other people for moving services.
Thanks! Rebecca
From: Wendy Blackman
Sent: Thursday, June 28, 2012 2:25 AM
To: Mark Lawson
Subject: RE: Your move to Australia – Rainier Overseas Movers
Hi Mark,
Yes the container was delivered last Tuesday and unloaded into my new home here. I would have written you sooner but I’ve been having Internet connectivity problems all this week (we are in the bush, after all) so I hope this problem has been resolved now. Thanks so much for all your help, and patience with the silly questions I had sometimes, you’ve been great and I would recommend your company to anyone! I was very happy with the whole process. They had to cut the pine cones off my Xmas Tree which is all they found dodgy in Customs in the whole shipment so that was good to, it actually cleared really quickly.
Thanks again Cheers Wendy
From: Roslyn Bullas
Sent: Wednesday, 27 June 2012 3:34 p.m.
To: Teresa Anaru
Subject: RE: Your move to New Zealand – Rainier Overseas Movers
Hi- The crew in Wellington was terrific–they definitely exceeded our expectations for promptness and courtesy. Our move was a little tricky with deliveries to two residences, but they did a great job and were a pleasure to deal with from start to finish. In general our move was a breeze, from initial contacts with Rainier, to final delivery of goods 8 weeks later. We are very pleased.
From: Bob Stern
Sent: Tuesday, June 26, 2012 9:31 AM
To: David Wiviott
Subject: RE: Your move to England – Rainier Overseas Movers
Rainier International Movers, Inc. was chosen by my packing company to ship a large number of very dear, expensive items from San Diego, California to England. I am so fortunate Rainier was selected. David, the International Relocation Manager was extremely helpful, and he communicated with me throughout the process by phone and e-mail quickly, efficiently, and politely. Everything was delivered professionally, without any damage, in a timely fashion. All in all, the service of Rainier Overseas Movers, Inc. was first-rate. I give them my highest approbation. Absolutely excellent service!
From: Ann Adamovic
Sent: Tuesday, June 19, 2012 12:36 AM
To: Mark Lawson
Cc: Helen Pertoldi
Subject: RE: Your move to England – Rainier Overseas Movers
Dear Mark,
Everything went perfectly well with the delivery. The staff of Abels were lovely – considerate, efficient and clean. Nothing was broken, nothing seems to have been lost.
My Best Regards, Ann
From: Alissa Tan
Sent: Wednesday, June 13, 2012 11:59 AM
To: David Wiviott
Subject: RE: Your move to Germany – Rainier Overseas Movers
Hi Dave,
My shipment arrived yesterday here at my apartment in Stuttgart with everything in good condition. Thanks so much for all your help along the way!
Best, Alissa
From: Hans Kerrinckx
Sent: Friday, June 15, 2012 4:23 AM
To: Doug Wiviott; Debra; Misha
Subject: RE: Your move to Belgium – Rainier Overseas Movers
Hi all in different times zones,
Kathy and I would like to thank you for the smooth and very professional packing, loading, shipping and delivery of our US furniture and household goods that were delivered this morning. Each partner in this move did a great job and the crews in the US and Belgium were friendly, fast and very efficient. We’ll recommend your services to whoever wants to do an international move!!! Now the unpacking can start … dishwasher, washer/dryer will work 24 hr/day this weekend 😉
Best regards, Kathy & Hans
From: Lisa Wood
Sent: Wednesday, June 13, 2012 10:43 AM
To: Mark Lawson
Subject: RE: Your move to England – Rainier Overseas Movers
Hey Mark
Just to let you know the shipment has arrived safe and sound and intact!!
Thank you for your patience and for everything you did! Should we require to ship the rest of our belongings here, I will definitely be back in touch with you.
Thanks again, take care Lisa
From: Katarzyna Wartak
Sent: Monday, June 11, 2012 8:11 AM
To: David Wiviott; Jennifer SLOAN | European Relocation Services
Subject: Re: Your move to France – Rainier Overseas Movers
David, Here’s my short impression. I wanted to put in a good word for Rainier Overseas Movers. They moved me from the east coast of the US – Rhode Island to Nantes in France. The move included packing and unpacking of all household items. They were the most competitive in price among several movers I asked for the quotes. I subsequently moved within France and it cost me almost as much. The management and customer service was very responsive throughout the process. The packing team was amazing – they packed the entire household (including LOTs of glass – glassware, plates etc) within one day. They were curtous and efficient. There were no issues with customs, delivery or additional storage fees. Everything arrived in excellent state. One slip – in France the company did not ask for parking permit and had problems with parking.The pace of the French working crew – was well …French But overall – great job ! On top of that when I needed records two years later – they got them for me in no time at all. I can honestly recommend Rainier Overseas Movers and would go with them again if I had a need. Katrina Wartak
From: Brendan and Anne
Sent: Friday, June 01, 2012 5:30 AM
To: Mark Lawson
Subject: RE: Delivery of A Dowling goods
Hello Mark,
Yes, our goods arrived on Friday 25 May. The gentlemen that delivered our shipment had to battle one of the coldest and wettest days the year. They were incredibly careful and tracked in less mud and dirt than my 10 year does after a soccer game on the best of days! There were some damaged articles however that we will follow up with on our policy. We were very satisfied with the move and would choose to go with Ranier if ever the need arises in the future. Thank you for your attention – Regards, Anne Dowling
From: Christopher Guy
Sent: Thursday, May 31, 2012 12:33 PM
To: Mark Lawson Cc: Christopher Guy
Subject: Re: Delivery
Hi Mark,
Yes, goods were delivered today and the crew was excellent. Motorcycle was unscathed. Gosselin did a good job. Cheers, Christopher
From: Christy Fisher
Sent: Thursday, May 31, 2012 11:27 AM
To: David Wiviott; Helen Pertoldi
Subject: Delivery for Tucker
Hello Dave and Helen,
Just wanted to let you both know that our shipment arrived yesterday. Everything went very well!
Thank you for all of your assistance and for helping to make our transatlantic move less stressful!
With warmest wishes,
Christy
From: Paul W. Charman
Sent: Thursday, May 31, 2012 7:59 AM
To: David Wiviott
Subject: RE: move cnfirmation
Good morning
We would like to thank you both for the excellent service so far. We managed to get in more than we thought we could :-).
The employees who came round to pack and load our items were professional, knowledgeable, courteous, very efficient and extremely nice people. I would like you to thank them again for me please.
We would like to purchase your insurance so could you let me know how I should proceed with that please?
Thanks again, we will definitely be recommending your company.
Paul and Donna
From: Nathalie Aubin
Sent: Tuesday, May 29, 2012 10:07 AM
To: Kathe Madsen
Subject: Last update!!! –
Good morning Kathe!
The shipment is here!!!! A couple of our plastic bins are broken, but the inside looks all fine.
I gave the check to the gentleman.
I wanted to thank you a million times for all your help thru this extensive process! It wasn’t easy at first but you made it really easy for me! I truly appreciate it… I don’t believe we will need that kind of moving services anymore, but if someone ask for an international mover you can be sure I’ll give them your name!
Thanks again for everything! I wish you a good summer and lots of time to enjoy it 🙂
Nathalie Aubin
From: Amelia Foo
Sent: Saturday, May 26, 2012 12:32 AM
To: Doug Wiviott Cc: Labu-labu
Subject: Testimonial for Rainier Movers – International Move to Vancouver, Canada
Hi Doug, as promised, please see the following testimonial:
We want to thank Ranier and Doug Wivott for doing a great job organizing and overseeing our move from Chicago to Vancouver Canada. Doug and his team were 100% professional, exceeding our expectations and coming in under budget. Rainer produced one of the most competitive quotes we received from a reputable mover, when all of the various fees and insurance were factored in. Doug was our main point of contact throughout the process, answering our multitude of questions via email. We never actually spoke to Doug on the phone – but we probably exchanged more than forty emails over the course of the three month process. We began by obtaining the pre-move estimate. Doug arranged to have a reputable Chicago area mover (Laser) handle this. Coincidentally we also obtained an independent quote from the same Chicago area mover, and it was less expensive to go through Ranier. The Chicago area mover picked up our goods on time as-scheduled. Their team did an excellent job, packing up our one bedroom apartment, labeling the boxes and loading their truck. We signed the paperwork, and off it went. Two hours later, we realized that we had missed a large closet entirely (our fault). We were only charged us an additional $150 to have the movers make a special trip the next day – quite reasonable in my opinion. Doug did an excellent job in coordinating this, especially given the rather tight timeline due the necessity of our moving out. Doug arranged to have our goods stored for about $35/week in Chicago until we were ready to proceed with our move to Canada – also a very reasonable charge in our opinion. When the time came, we initiated the move and Doug coordinated with a Canadian moving company to receive our goods in Vancouver. He kept us in the loop as our goods crossed the border, and gave us notice when we would have to perform the customs inspection. His assistant Tanya was also helpful in providing details of the invoice and gave us notice as to when we would be billed. The Canadian crew that delivered the goods and unpacked them was also extremely professional. None of our items were damaged in the move, including some rather fragile dishes. I would recommend Rainier and Doug to anyone considering a move.
Thanks Rainer for a smooth cross-country move!
– Amy & Z
From: Manon Parry
Sent: Thursday, May 24, 2012 10:10 AM
To: David Wiviott
Subject: RE: Your move to Amsterdam – Rainier Overseas Movers, Inc.
Hi David, the delivery was very successful – everything arrived safely and the delivery crew were very helpful and efficient. I am pleased with the service and will recommend your company to others.
Thank you, Manon
From: jacqueline baishanski
Sent: Tuesday, May 22, 2012 10:15 AM
To: David Wiviott
Subject: It arrives!
Dear David,
Here I am to tell you that my shipment arrived yesterday in Paris. My son was there to accept it. As you know I was apprehensive, but finally everything went very smoothly from the first step to the last. In Columbus and in Paris, the movers were amazingly on time and efficient. I want to thank you for being quite patient with me and for answering promptly all my questions. I am strongly advising my friend to move with your company in Spring 2014… and she is planning to do so. Goodbye! Best wishes,
Jacqueline Baishanski
From: Alexis Ferris
Sent: Wednesday, May 16, 2012 11:03 AM
To: David Wiviott
Subject: Our Stuff….Paris, France
Has finally arrived. The 2 movers from EuroGroup were FANTASTIC. I am sorry but I cannot remember their names but they were the perfect end to this long road. You have been amazing during this process and I know that I have been a difficult client so I appreciate your kindness and calm throughout this entire process. I haven’t unpacked everything but from what I have, everything seems to be well in tact.
I will be sure to pass along my email to Amazon once I send it.
Thanks again.
Alexis
From: ursula shearer
Sent: Friday, May 11, 2012 11:54 AM
To: David Wiviott
Subject: Re: Your move to Munich – Rainier Overseas Movers, Inc.
Hi David,
Everything went very well and I am most satisfied with the service and quality both in the US and here in Munich, Germany. Thank you! Yes, I am planning to move the remainder of my household in very late December 2012 or early January 2013. That move would be a much larger one, including furniture, etc. I will most certainly let you know when I am ready to plan that move. Thanks again!
Kind regards, Ursula
From: Moran Laniado
Sent: Thursday, May 10, 2012 12:49 PM
To: Mark Lawson
Subject: Re: Delivery of International Shipment – Rainier Overseas Movers
Hello Mark,
We have received our goods. All went well. I was very pleased with your service.
Thank you!
Moran
From: Kersti L
Sent: Thursday, May 10, 2012 7:32 AM
To: Michelle Quezada Cc: Cesar Castro
Subject: Re: Your international move with Rainier Overseas
Good day Cesar y Michelle, The delivery and inspection went well yesterday. The crew was friendly and hard working. The young man that was translating for me was attentive and efficient. Over all a very good experience.
Thank you both for your help and patience.
Kersti Landeck
From: Aroon Melwani
Sent: Monday, May 07, 2012 9:46 PM
To: Mark Lawson
Subject: Re: Delivery to Australia
Hi Mark,
I have been meaning to email you. Yes, we received all our goods last Friday. The delivery went well and the movers set up our bed frame and coffee table for us. All the goods that we have unpacked so far have been in good shape. A couple of our plastic totes had broken/cracked lids though and one of our kitchen boxes was crumped. But fortunately none of the contents were broken as a result. We were very happy with the move overall and will definitely recommend you to our friends.
Thanks, Aroon
From: Thomas Wilding
Sent: Sunday, April 29, 2012 2:10 AM
To: David Wiviott
Subject: Re: Your move to New Zealand – Rainier Overseas Movers
All went well, thanks Dave. Our gear survived the trip and the guys unloading were a great bunch. Lots of boxes to sort through now, but we’re very glad to be sleeping in our own beds again.
Thanks for all your help Dave,
Thomas
From: jeremy sutton
Sent: Wednesday, April 25, 2012 2:10 PM
To: Mark Lawson
Subject: RE: Delivery Australia
Hi Mark, sorry to take so long to get back to you. Everything went very well and I received everything is fine order.
It was a pleasure to work with you and I wish you success.
Jeremy
From: Cecilia Perry
Sent: Thursday, April 19, 2012 1:32 AM
To: Rick Schlegel
Subject: Re:Your move experience with Rainier Overseas
Thanks so much Rick! I will do a money transfer in about 10 -15 days when we get our move refund. You were great to work with and I will be singing your praises and recommending you and your company to our fellow Military friends shipping cars.
Von: Hood, Keith
Gesendet: Freitag, 6. April 2012 10:21
An: David Wiviott
Betreff: Michael Hood-Many Thanks!! Wichtigkeit: Hoch
David,
I wanted to take a second and commend you and your coworkers on the moving services preformend. The experience from the first time we spoke until delivey of my goods was outstanding. I only wish that all companies were as effecent, professional, and trustworthy as yours.
The gentlemen that unloaded my goods were timely, very hard working and acted like they were taking care of there on items. The even took time to speak to my young daughter in order to make her feel as she was part of the process!
Overall, a wonderful experience of which I owe you all many thanks from the Hood family.
I hope that on my return to the US I can utilize your services.
Regards,
Keith Hood
From: DAN BENSON
Sent: Tuesday, April 10, 2012 3:28 PM
To: David Wiviott
Subject: Re: Your move to Tasmania – Rainier Overseas Movers, Inc.
David, Everything arrived at our door yesterday. We have not had a chance to unpack in all, that may take a few days. All went well and couldn’t be more pleased with the work you and everyone did. Thank you so much for the excilent service.
-Dan Benson
From: Katie Sotheran
Sent: Saturday, April 07, 2012 5:23 AM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers, Inc.
Hi Dave Thanks for the follow up. Yes, we are in and unpacked. Abels (at the London end) were great, as were Flat Rate in New York. The whole move was seamless, and not a single item was damaged in transit. I’ll definitely recommend you in future.
Kind regards Katie
From: Jeff Clark
Sent: Sunday, April 08, 2012 7:36 PM
To: Rick Schlegel
Subject: Move to Japan:
Mission Accomplished Rick, It’s been a week since my shipment was delivered to my new house here in Tokyo. Everything went very smoothly. I haven’t discovered anything missing, broken, or otherwise out of order. Mr. Izumi Saho and his crew were on time, efficient, careful, and in every way perfect gentlemen. They speak English well, too. I was also very happy with all of the service I received from you, as your answers to all my queries were consistently clear and reassuring. Due to your excellent work, next time I make an international move (which hopefully is not soon), Rainier will be my first choice. Thanks! Jeff
From: Wendy Benson
Sent: Thursday, April 05, 2012 4:01 PM
To: Mark Lawson
Subject: Re: Delivery to Australia
Mark,
I have to say it was such a delight. I got everything yesterday and I just need to call and have the boxes picked up. Thank so much for all your help through this huge move. Where can I make a comment regarding your company?
Sent from my iPhone
From: Matt Novenson
Sent: Monday, April 02, 2012 4:16 AM
To: David Wiviott Cc: Michelle Novenson
Subject: Re: Your move to Edinburgh – Rainier Overseas
Dave,
We had a very good experience moving (US to UK) with Rainier and would be happy to use them again. The quote we received was quite reasonable, competitive with other international movers and even with you-pack services. The Rainier staff were prompt and efficient with our email and phone queries. The local movers they contracted with at both origin and destination were excellent. Everything arrived safe, dry, and intact. Arrival at the UK port was a couple of weeks later than we were originally told, but in our circumstances this was only a minor inconvenience. Customs clearance went without a hitch, no surprise charges or anything. All in all, a fine experience.
Thanks again, Matt
From: pam rubbone
Sent: Saturday, March 31, 2012 9:03 AM
To: Mark Lawson
Subject: Re: Delivery
Hi Mark,
The delivery went well and everything is in good condition. Thank you, you have been a pleasure to work with!
Pam
From: Marc Moebius
Sent: Wednesday, March 28, 2012 4:44 AM
To: David Wiviott
Subject: Re: Your move to France
Dear Dave,
Thanks very much for your role in my move, which was completed last week to my satisfaction. While it wouldn’t be right to say there wasn’t a hitch, but the move did go very smoothly considering the logistics involved.
I wouldn’t hesitate to recommend your services in the future.
Kind regards,
Marc Moebius
From: M Beach
Sent: Wednesday, March 14, 2012 5:31 AM
To: Michele Odren Cc: Doug Wiviott
Subject: Re: Your International move with Rainier Overseas
Hi Doug. Thanks so much for the email. I’m happy to report everything went extremely well. Please see below for some comments. These are emails I sent to the various people I’ve dealt with throughout the move. In the second note, the people I mention by name are the ones who dealt with updates on the shipment arrival; customs clearance progress; parking permit issues. If you’d like more specific feedback, just let me know. I’m happy to provide it. And by the way, I was telling one the analysts (who writes about Customer Experience) that your company would make an excellent case study in how ‘it should be done’. It’s so rare to see a global, customer facing organization that’s well coordinated, consistent in their delivery of service, and staffed with employees who not only know what they’re doing, but are so nice to deal with. Thanks again for asking, and do let me know if you need anything else.
Mary
From: Lennart Kuizenga
Sent: Wednesday, March 14, 2012 1:37 PM
To: Michele Odren Cc: Doug Wiviott
Subject: RE: Your International move with Rainier Overseas
Hello Doug,
First I want to say that I am very sorry for not contacting you earlier! We have been very busy…..
We are very much enjoying The Netherlands. We stayed with my parents until we knew where we could get jobs and a place to live. Now we both have jobs in Delden. Which is about 5 minutes away from my parents. Cheryl has her “Green card” and we have our own place since November. It’s great to have our own stuff again! When the container got here we packed pretty much everything in my dad’s garage except for the kids toys and a bunch of clothes. So when we finally got here it was kinda like Christmas to unpack everything. 🙂 It was good to see that everything made it in one piece! We had no doubt, but you always wonder…..
We would for sure recommend “Rainier Overseas” to anybody! The communication has always been very good and quick responses to E-mails and phone calls. The “movers” were also a great bunch of guys! They really did a great job packing and were very pleasant to work with! We also would like to thank you Doug, because you answered any and every question we ever had very good and quickly. I remember a few E-mail conversations we had and you must have sensed that I was getting nervous about the whole thing. You wrote more than once “no worries”! All I could think was: “Yeah, right. Easy for him to say he is not about to get all his belongings shipped a half a world away….” But, you were right! No reason to worry! We are very happy with the way it all went. And we are very happy that we choose “Rainier Overseas” for our move! If we ever make a move like this again we for sure would go with you again!
We would like to take this opportunity to thank everybody involved!
And a special “thank you” for you Doug! Thank you for everything you have done!!!!!
Sincerely,
Lennart & Cheryl Kuizenga
From: Karin Shmueli
Sent: Tuesday, March 13, 2012 8:36 AM
To: Mark Lawson
Subject: RE: Delivery to the UK
Hi Mark,
Many thanks for checking in. It all worked out well in the end – everything arrived safe and sound – many thanks for your help throughout the process. Now to start organising the chaos!
With thanks and best wishes,
Karin
From: nick hayes
Sent: Wednesday, March 14, 2012 11:47 AM
To: Michele Odren Cc: Doug Wiviott
Subject: Re: Your International move to France with Rainier Overseas
Hello Doug.
What a well oiled machine. Should you even need a reference feel free to use my name. Everything that was supposed to happen, happened, on time, and nothing unexpected happened. Also good. The support and follow up was spot-on on both sides of the Atlantic
If ever i have to do this again, which God forbid,i will be back.
best regards,
nicholas.
From: Inge D.
Sent: Tuesday, March 13, 2012 11:18 AM
To: David Wiviott
Subject: Re: Your move to Linter, Belgium – Rainier Overseas Movers
Hello David,
Thank you for your email, we are all doing well here and are settled in nicely. I hope you are well too? We were very happy with the service, everything went very smooth and was according to plan. We were a little disgruntled by the extra customs fee, but realize that that was something that was not on your part at all. The movers were very nice and helpful in both locations and very quick too! I will recommend your services to anyone in the future for sure.
Again Thank You for everything!
Inge
From: Gabriela Cimflova
Sent: Thursday, March 08, 2012 8:42 AM
To: Rick Schlegel
Cc: Miloslav Cimfl
Subject: Re: Shipment from SEA to Brno – Cimflova
Dear Rick, yesterday we picked up our shipment in a local warehouse in Brno. I could not believe that everything went so smoothly even custom clearance. I would like to THANK YOU for your outstanding service. Shipment was on time, we didn’t pay anything extra and our staff seem to be in a great condition. Thank you very much.
Sincerely Gabriela!
From: Ken Wilson
Sent: Wednesday, March 07, 2012 10:16 PM
To: JVK Asia; David Wiviott;
Subject: Re: Thao Sokunthia shipment to Cambodia
To all involved:
Your prompt service once the shipment reached Cambodia, getting it out of customs, delivered to the university and into the laboratory was phenomenal……everything worked superbly and we are very, very appreciative. Not knowing where it was, lacking an ETA and never having shipped anything previously by sea didn’t help; thus, my concerns expressed in the many emails. I guess it’s just part of the routine, something one has to live with? So, again, thank you for all the help and I look forward to shipping with you again.
Sincerely,
Dr. Ken Wilson
From: Marc Klein
Sent: Thursday, March 01, 2012 11:46 PM
To: Mark Lawson
Subject: RE: Delivery to Israel
Hi Mark, Everything went extremely well–everything is here and in good condition. I strongly recommended to my wife that we also use your service when she sends our next shipment around May or so.
Best regards,
Marc
From: Sharon Mazetta
Sent: Monday, February 27, 2012 11:58 AM
To: Mark Lawson
Subject: Checking in from Panama!
Hi Mark:
I wanted to let you know that we received our sea container in record time! It was ready for delivery to us in just 3 1/2 weeks! We had a few bumps, bruises and cracks however; everything has been reparable. All of my ceramic pots and all of the glass made it unscathed! Whew! This email is to just to say thank you for all of your help in our move to the country of Panama! Have a great day!
Sharon and Bob Mazetta
From: Keren Ofek
Sent: Thursday, February 23, 2012 10:23 PM
To: Mark Lawson Cc: eyal ofek
Subject: Re: Delivery services
Hi Mark,
We got our delivery,
I would like to thank you and Avner for the great service, it was perfect!
Keren
From: Mark Claire
Sent: Wednesday, February 15, 2012 6:33 AM
To: David Wiviott
Subject: Re: Your move to the UK – Rainier Overseas Movers, Inc.
Hi David,
It went very well thanks, and I am settling in to my new life and job over here. I miss Seattle, though. I was very happy with the contractors on this end.
As far as “small world” stories go, my new office is directly across from another fellow, Sunke Schmidtko, who recently moved from Seattle and used your service (we didn’t know eachother).
I got a call within 2 days of clearance. They wanted to deliver it the next day (!) but I was unable to be home. So we set it for the day after. The logistics, and the movers, were handled professionally.
Thanks for helping manage the whole process. I will happily recommend your services to any others who are moving from the US (I assume you co-ordinate departures from not just the Seattle area?)
Mark
From: craig c.
Sent: Wednesday, February 15, 2012 4:59 PM
To: Mark Lawson
Subject: Re: Delivery to Japan
Hi Mark,
The delivery went smoothly, and all my goods seem to be intact. (I have not finished unpacking everything as of yet, but all the boxes seem to be in good shape). Eaglenet (your liaison here in Japan) were courteous and informative, and very prompt.
Thank you very much for all your help. I’m very pleased with Ranier’s services, and would recommend you to anyone. I was pleased with Hall’s Air Freight as well, he was very courteous, and worked very hard.. -Craig
From: stefan
Sent: Thursday, February 16, 2012 2:11 AM
To: David Wiviott Subject:
Re: liftvan dimensions – Bucharest, Romania
Hi Dave,
I just finished unpacking everything (nothing broken or missing), and wanted to drop a thank you note for your professional service. I would recommend Rainier to anyone planning a move to Romania.
All best, stefan
From: Tom Proctor
Sent: Saturday, February 04, 2012 12:09 PM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers, Inc.
Hi David, Sorry for the slow response – we’ve been sorting through all our stuff! The move went beautifully. The customs clearance was smooth and pain free and the movers who helped deliver everything were very professional. Thanks for all your help.
Tom Proctor
From: yaakov achiam
Date: January 31, 2012 10:27:22 PM PST
To: Mark Lawson
Subject: Re: Delivery Everything arrived without any damage – Israel Move!
The Sonigo people (Batya) were professional and gave good advice regarding customs. The shipping home was also smooth and the movers were polite and helpful. I was very pleased with the whole process I just need an advice where to put the huge amount of un-needed things I brought back.
Best Regards,
Kobi
From: Inbal Yahav
Sent: Friday, January 27, 2012 12:34 AM
To: Mark Lawson Subject:
FW: Delivery to Israel
Hi Mark,
Thank you for the email!
The delivery was very smooth and fast. Everything arrived safely at my place!
I thank you for the great service.
Sincerely, Inbal
Dr. Inbal Yahav-Shenberger
From: Becca Cullis
Sent: Monday, January 23, 2012 8:23 PM
To: Mark Lawson Subject:
Re: Delivery to South Africa
Hi Mark
They were all delivered very efficiently yesterday. All together we’ve had a great, stress-free experience shipping our belongings back here so thank you!
Many thanks, Becca
From: Paul Spohr
Sent: Friday, October 14, 2011 5:10 AM
To: Kathe Madsen
Subject: Re: FW: Your move to Beirut
Dear Kathe and Rich,
I just wanted to acknowledge the delivery of our belongings and to thank you for all your help and your great service. We received the delivery on Tuesday, and while we have not yet had the chance to open every box, it seems as if everything has arrived in perfect condition–even despite Hurricane Irene. So we thank you very much! (I also want to thank O. D. Debbas, who also provided excellent service, for which we are very grateful.) We will certainly recommend you to others when we have the chance. Thanking you again and with best wishes,
Paul Spohr
To: Rainier Overseas Movers
Attn: Rebecca Valentine, Director of Overseas Sales 9425 35th Avenue, NE, Suite D Seattle, WA 98115
Dear Rebecca,
I have been remiss in not writing this letter of appreciation for all you and your staff have done for me. Moving from Ulaanbaatar, Mongolia, to La Paz, Bolivia, with an added stop in Olympia, WA, would certainly tax the logistical skills of any organization.
You and your company handled our move with aplomb and professionalism. The companies you worked with in both countries were wonderful. Mongol Express and InBolPac both conducted themselves well, were courteous, packed and moved our items with speed and care.
The Principal of our elementary and middle school has also used Rainier Overseas Movers. She moved from Tacoma, WA to Lagos, Nigeria and then to Seattle. She too has nothing but praise for your work and efforts. In fact, she is storing her items with you and is confident of their safety and well-being.
The life of an international educator includes many moves. The items we acquire from around the world are important to us. The items we bring from “home” also give us a sense of place. Knowing that there were no problems with Customs, that all of our items arrived without damage, and that the door-to-door service means “door-to-door”, you can count on Kim and I calling you when we again move to another country.
I recommend Rainier Overseas Movers and you whenever the conversation of how to ship items around the world arises. Thank you again for all you do.
My best,
Gregory A. Rayl, M.Ed. Superintendent American Cooperative School, La Paz, Bolivia
From: Ralph Wilke
Sent: Wednesday, December 14, 2011 11:55 AM
To: David Wiviott
Subject: Re: Your move to Berlin – Rainier Overseas Movers
Hello Dave,
thanks for your email and interest in following up. In summary our move went very smooth, nothing broke or was damaged.
Thanks a lot for a good service.
Ralph
From: Patrick O’Connell
Sent: Tuesday, December 13, 2011 3:14 PM
To: David Wiviott
Subject: Re: Move Manhattan to Aldeburgh, Suffolk, England O’CONNELL, PATRICK
Hi Dave,
Everything went very well. The Manhattan team was excellent as was the London guys. The packaging and care taken throughout was simply the best. Many thanks to you, Flatrate and the boys from Greenford (I don’t have the company name to hand) for a job well done.
I would commend your service to anyone crossing the ‘pond’ Thank you.
Sincerely,
Patrick O’Connell
From: Martine Pean
Sent: Wednesday, December 14, 2011 12:33 AM
To: David Wiviott
Subject: Re: Your move to Germany – Rainier Overseas Movers, Inc.
Hello David
The move went very well overall. The teams were very pleasant in both countries. The paperwork was finalized easily. I will definitely recommend your services if I am asked. I only have a few broken items – I commented some of it with the arrival team and I found a few more upon opening the boxes. How should I handle this?
Thanks Martine
From: Menelaos Stavrinides
Sent: Saturday, December 10, 2011 7:35 AM
To: David Wiviott
Subject: Re: Your move to Limassol – Rainier Overseas Movers, Inc.
Hi David,
This email is long overdue but I thought I should write and let you know that the move to Cyprus has been great, all our stuff arrived in good shape – we are still opening some of the boxes. Thanks for your help and professionalism.
Menelaos
From: Bob Gallagher
Sent: Saturday, December 03, 2011 4:52 AM
To: Rick Schlegel
Subject: Report on the Gallagher Move
Hi Rick,
I apologize for not responding to your email earlier. We’ve been slowly unpacking all the boxes and getting everything organized in our apartment. It’s been fun in the sense that our daughter Isabel had an early Christmas since she hadn’t seen most of her treasures for over a year.
Now to our report on the move:
State on Arrival Rick, almost everything arrived undamaged, unmarked and in its pre- shipping condition. There were two plates that were damaged and that was it. But please note that the two plates were not, for some reason, in the original box with the other plates and so the damage was really our error, not the movers. Absolutely nothing was missing from our shipment. All cartons were accounted for and all of our belongings were in the cartons. You may also want to note that everything in the shipment arrived dry and there was no mildew in the books, photographs or artwork even after being in storage for over a year. I’m guessing that Balderas has a very good warehouse system. Shipping Companies The personnel from Balderas were punctual, courteous and very conscientious in packing and transporting all our possessions, both in Mazatlan and Mexico City. The Gil Stauffer team was equally punctual, courteous and professional. It was a pleasure and a relief to work with both the Balderas and Gil Stauffer teams. And of course, it has been a pleasure to work with you. We have appreciated your very responsive and rock-steady support throughout the process of moving. Rick, if you ever have a potential client that would like to talk to past customers, please put them in contact with us. However, hopefully, you won’t be hearing from us for many years.
Happy holidays, Bob, Cecilia and Isabel Gallagher
From: Greg Brovold
Sent: Saturday, December 03, 2011 12:01 PM
To: Doug Wiviott
Subject: Our Move to Budapest
Doug,
I wanted to thank you, Avner, and Rainier Overseas Movers for an outstanding moving experience your firm provided for us when we came to Budapest in May of 2011. The movers on the Berkeley end were professional, experienced, and efficient. They took care of our precious items, crated and packed as promised, and were finished in one day. Avner even returned the next day and reopen the sealed container to include a couple of small, but important items we had overlooked in the initial packing. On the Budapest side, we had no idea how delivery was going to be accomplished since we live in old Budapest, which is very crowded with limited parking. They brought our items in small loads, unpacked everything and even assembled our new bed for us. Nothing was damaged, all items were accounted for, and were easy to find. Again, the movers were courteous and professional. The entire experience was as stress free as we could have hoped for. My wife and I have spent our lives living all over the world, have moved countless times and have never had such great service. Thanks again and we will certainly use your organization when we move again and we’ll recommend it to our friends. As a matter of fact, at this writing, a colleague is also using your service, moving to Budapest on our recommendation.
Best Regards,
Greg Brovold and Sybil Wyatt, Budapest, HU
From: Elizabeth B. Eliott Lockhart
Sent: Monday, November 28, 2011 2:42 AM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers
Dear David,
The move went very well! I had my 30 boxes here within about 5 weeks. Everything was in great condition. I am very pleased with the service I received on both your end in NYC and with this end (Stephen Morris Shipping) in the UK. I would definitely go with Rainier again! Thanks very much for all of your assistance. It’s much appreciated.
All best,
Elizabeth
From: Jennifer Powell
Sent: Wednesday, November 23, 2011 4:32 PM
To: Rainier Overseas Moving
Cc: David Wiviott; Vijay Lal – Chess Moving Sydney- Chess Moving Sydney
Subject: RE: Move to Sydney
Hi guys –
Just a quick note to say thanks for everything – the move yesterday went very smoothly. Please thank the crew as they were extremely helpful, efficient and pleasant to deal with. Believe it or not, despite this being an international move involving lots of glass and breakable things, so far not one thing has been damaged, broken or missing. Starting a new life in a brand new place abroad is enough of a change, and so I can’t express how much comfort having all of my familiar items/possessions around me in my new home brings. Thanks for making that possible.
Jennifer Powell | Senior Manager | PI-People and Organization
From: Tanja Hirsch
Sent: Sunday, November 20, 2011 11:29 AM
To:’Angela Reasor’
Cc: Doug Rainier
Subject: Reference note
Good Morning Doug, Angela, Mr. Scholz,
I just wanted to say: THANK YOU. You guys did an awesome job. My move from De Pere, WI to Sulzbach-Laufen in German went so smoothly, from having the survey done at our house, receiving the quote on time, always got a fast answer of all the questions I had (and I had a lot I know), organizing the packers, packing, loading, preparing the paperwork, keep me informed on the things I had to do etc. I am really impressed about the professionalism with which you guys took care of everything. The container arrived early, it went through customs quite fast, no inspection and Mr. Scholz took great care of organizing the delivery. In summary: Thank you very much for the organization and your great support and of course your patience. The price was right and the flat rate you offered guaranteed that there are no additional costs to expect. I would recommend Rainier Moving Services to everybody. Thank you again for everything. I hope you have a wonderful day. Kind regards,
Tanja Machauer
From: Lao Saal
Sent: Monday, November 21, 2011 7:48 AM
To: David Wiviott
Subject: Re: Your move to Sweden – Rainier Overseas Movers, Inc.
Hi Dave,
Yes all of my mothers belongings arrived here in Sweden and were delivered on Nov 15. We are satisfied with the service and overall happy with the move. Very little has been unpacked but, superficially, the container appeared to be sound and there did not appear to be any gross damage.
Thanks for your help!
Best, Lao
From: Campsey, William
Sent: Friday, November 18, 2011 10:52 AM
To: Rainier Overseas Movers
Subject: International Move
Hello Denise, The movers were some of the best I have ever seen. They arrived with appropriate materials, a good attitude, and considerable skill. They wrapped our household goods in stiff layers of protection and cheerfully worked through the day. I’m a man who has suffered many a moving day. Today was a pleasure. No one knows what will happen to our stuff now that it is on its way. In this country ridden with corruption, it may meet an official who obstructs its passage. But, I am confident that any physical damage it sustains will not be due to failure of the care and concern of our packers today.
Bill Campsey
From: Moran Bercovici
Sent: Thursday, November 17, 2011 12:30 PM
To: Mark Lawson
Subject: Re: Delivery
Hi Mark, Confirmed! Indeed, everything was delivered to us yesterday. Thanks very much for an EXCELLENT service. It’s really hard to imagine a smoother and better experience than the one we had. Both MovingStar in the US side and Sonigo in Israel were very professional, efficient, and easy to work with. We will strongly recommend your services to friends and colleagues.
All the best, Moran
From: Dave M
Sent: Wednesday, November 16, 2011 2:35 AM
To: Mark Lawson
Subject: Re: Delivery
Hi Mark Yes, my shipment was delivered yesterday as scheduled. From a quick visual inspection and from the evidence of the boxes I’ve worked through so far everything seems to have made the journey in very good shape. With it being two and a half years since I last set eyes on any of it, the next few days of unpacking will continue to be full of happy rediscoveries. Needless to say, I’m delighted to be reunited with some very significant items and appreciate the professionalism from start to finish – and at a very good price, as well. I’ll drop you another note in a week or so when I’ve gotten through the boxes, just to doubly confirm that all is well and that I’ll have no call on the insurance.
Many thanks
Dave
From: Kaushik Dutta
Sent: Tuesday, November 15, 2011 12:06 AM
To: Mark Lawson Cc: Joey Yee; Yani D. – Nobel Van Lines Subject:
Re: Miami – Singapore
Mark/Joaey/Yani, All of you have done an excellent job. You have minimized my stress at least on this front. During an international move, so much stress occurs on many other aspects, the way all of you have taken care of this part – it makes much easy. Thank for doing an wonderful job. Sincerely, Kaushik
From: Kristin Tehrani
Sent: Monday, November 14, 2011 10:16 AM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers
Hi Dave,
The move went well. The estimated times were correct. It took about 10 days to get our stuff through customs, and then our belongings were delivered within 10 days after that. The moving company here were courteous and timely…we have no complaints.
Thanks, Kristin Tehrani
From: Nadav Askari
Sent: Saturday, November 12, 2011 11:14 AM
To: Mark Lawson
Cc: Batya – Haifa
Subject: Re: Delivery to Haifa
Hi Mark, Thank you for your interest in my shipment. Indeed, I received my goods. After opening all the packages, I can now let you know that all items have arrived in an intact condition, with no breakages. I must say that choosing Rainier Overseas (and Sonigo) for delivering our goods from San Diego to Israel was a smart choice! accurately estimating the volume of our goods, giving a competitive quote, handling the paperwork and finally delivering our goods in a timely manner – all of these were performed in a professional way and with a high quality customer service. I will be sure to recommend Rainier Overseas as an international delivery service to whoever needs such services.
Take care, Nadav
From: kristin surak
Sent: Thursday, November 10, 2011 1:02 PM
To: David Wiviott
Subject: Re: Your move to Germany – Rainier Overseas Movers
Dear Dave, Thanks, it went smoothly. Since everything was unloaded into a storage unit on this side, I haven’t had a chance to check if anything is broken, but all seems good so far.
Thanks so much for taking care of the move, all the best,
Kristin
From: gianluca filippini
Sent: Tuesday, November 08, 2011 8:05 AM
To: doug@rainieros.com; Angela Reasor
Subject:RE: Move to Italy
Hi Angela, Hi Doug, using my webmail to reply … since I’m traveling for a customer this week…
I had an EXCELLENT service from FOS. The service was really the best I could expect.
In particular Davide Occhione was always super super fast to reply to my emails, almost realtime. He did help me with paperwork for customs, and he was very accurate on “what we need to do to make a quick customs procedure”.
they gave me quick updates about the status for my goods in customs and expected delivery, more or less every 15 days.
The day of the delivery they contacted me on my cellphone, they gave me an ETA of 5PM, and indeed there were at my apartment on time.
The whole procedure was really smooth, in a matter of 30min I had all my stuff in my apartment.
Doug, Angela, I couldn;t be more happy about your service, If you need me to provide feedback to someone that is doing the same transfer CA- >Italy(Milan area) feel free to share my email/mobile and I’ll be glad to provide details on “what I did…”
thank you so much!
ciao — gianluca
From: Noam Levy Sent: Monday, November 07, 2011 4:19 AM
To: Mark Lawson
Subject: Re: Delivery
Mark,
Everything went wonderfully with the shipment. We are still not done unpacking, but I can tell you that everything we unpacked so far came in great condition. The guys that delivered did a quick and thorough job, just like the team that did the packing. The customs clearance was easy, and the cost at customs was in line with the projection Yossi gave us before we shipped. Thanks a lot!
Best, Noam
From: Ryan Fahy
Sent: Friday, October 14, 2011 2:35 PM
To: David Wiviott
Subject: Re: Shipment ref: 160511
Hi Dave:
I received all my goods on time and in perfect condition. Also there were no surprises in terms
of the fees we agreed.
I just wanted to say thank you for the great service I received!
Best regards,
Ryan
From: Maryka Rudnik
Sent: Monday, October 10, 2011 4:25 AM
To: Mark Lawson
Cc: Meena Visavadia
Subject: arrival shipment
Hi Mark & Meena,
Just to let you both know that my NY shipment was delivered here at my Amsterdam address last
Thursday, as arranged with Dutch moving company. Everything arrived undamaged, so all is well. Thanks
again for your efforts and cooperation.
Best wishes,
Maryke
From: Lu Gan
Sent: Friday, October 07, 2011 2:55 AM
To: Angela Reasor
Cc: Doug wiviott
Subject: Re: your move to Singapore – Rainier Overseas Movers
Dear Angela,
My move with Ranier Overseas Movers has been nothing but pleasurable
— from the initial inquiry (on short notice) to the final unboxing at my new
apartment in Singapore. In short, I would gladly recommend your company to
anyone doing an international move.
As stated in an earlier e-mail, the three gentlemen that packed my items in
California were efficient, careful, and courteous. They even repacked some of
the items I had packed myself, which might not otherwise have been accepted at
Singapore customs. They also carefully labeled every box, which I am
appreciating as I now slowly unpack (at my own request) boxes one by one. I
also appreciate how they stuffed the boxes tightly with packing paper so that
loose items wouldn’t jiggle around.
The shipment spent approximately 6 weeks at sea, which is likely a normal
duration when going half way around the world. Three gentlemen were
responsible for moving my items into my new apartment. They did so very
quickly without disturbing any of the existing furniture and did not leave the
floor dirty even though it was raining heavily outside. Since I requested
that the boxes not be opened, they stacked the boxes in strategic locations
that did not impede access to doors, light switches, etc.
My items arrived in excellent condition, and there were no traces of water
damage, which one might expect given the 6 weeks at sea plus a few days at
customs in the tropics.
Thank you for your excellent service. If I ever need to move from Singapore,
I will definitely contact you again.
Cheers,
-Lu
From: Martin Keloe
Sent: Friday, October 07, 2011 9:57 AM
To: David Wiviott
Subject: Re: Your move to Denmark – Rainier Overseas Movers, Inc.
Thanks David.
Everything went perfect and it was delivered as planned.
Thanks for your help. We have been pleased with everything.
Best regards
Martin Kelø
From: Lin Hou-Moersdorf
Sent: Thursday, October 06, 2011 2:25 AM
To: David Wiviott
Subject: Re: Your mvoe to Dubai – Rainier Overseas Movers, Inc.
Hi David,
It is very nice to hear from you. The 13 packages just arrived yesterday, safe and sound in original
package.
Apparently the clearance went very smooth. The whole moving experience with you was efficient and
fantastic!
Thanks,
Lin
From: Mary Hoets
Sent: Wednesday, October 05, 2011 4:54 AM
To: David Wiviott
Subject: Teddington UK Move – Hoets
Hi David
I just wanted to thank you and your team for all the assistance you gave me
with the move of my goods to the UK. Everything arrived in a very timely
manner and there was no damage. I will certainly use Rainier again and will
recommend the company to my friends.
Best
Mary Hoets
From: Elnor Rozenrot
Sent: Tuesday, October 04, 2011 1:07 AM
To: MovingStar/Avner MovingStar/Avner; Mark Lawson
Subject: International Move to Israel
Hi Avner and Mark,
The shipment has finally arrived to our house yesterday and I wanted to reach
out and share with you our delight at the quality of the work.
Our belongings where packed very well it was evident that the packing team did
a great job of ensuring that all of our items where treated well and packed
with the utmost professionalism.
Similarly, the process on the Israel side went without any hiccups and we
where thoroughly impressed by the professionalism of the unloading crew. They
did everything they could to get our stuff into it’s place while being
curtious and careful.
All in all, ignoring damages to some of our belongings, considering that our
container was in transit for 2 months – our property made it here in great
shape. We will be sure to use your services again on our next move.
Please convey our thanks and gratitude to the teams on both ends of the pond.
Thanks,
Elnor
From: Muzamil Khan
Sent: Tuesday, September 27, 2011 9:35 PM
To: David Wiviott
Subject: Re: Your move to Dubai – Rainier Overseas Movers, Inc.
Hi Dave,
I would like to thank Rainier for one of the best services in any industry I have ever experienced.
From the very first telephone call, I just felt so at ease and trusted Rainier with the professional
and “can do” attitude you showed me.
Remember that I had called you folks at the very last minute as my move to Dubai was very
sudden and unexpected.
Your partners in Newark, CA showed up the same day as my first call to you. And within 10
days everything was packed and on a container.
And I have all my household intact and offloaded by very professional local team in Dubai.
There were no hidden agendas, no twists to extract more money. My entire move was made
transparent and I was updated constantly about the whereabouts of my contianer and ETA.
In the end I can say that even though overseas moving is a business where you may not see the
same customer again, but you have made sure through your excellent service that I will always
choose Rainier if ever needed. And I have no hesitation to recommend you to others.
Thank You,
Muz
From: John Van Slyke
Sent: Saturday, September 24, 2011 7:58 PM
To: David Wiviott
Subjectt: Re: Your move to Thailand – Rainier Overseas Movers, Inc.
Hi David,
Move went quite well and everything arrived. BoonMa shipping was very helpful and always
courteous. Apparently either customs or the shipping line required Boon Ma to totally unpack
the original shipping container and repack into another container. They delivered all goods right
to the house but the movers were poorly equipped to unload things safely. They had no flat
dolly or ramps off of the shipping container and many things were very heavy and difficult to get
down. I was concerned about their safety.
We are happy to be in our new home and thank you for all your help.
John and Payung Van Slyke
From: Maelani Mills
Sent: Saturday, September 24, 2011 11:29 PM
To: Mark Lawson
Subject: Re: Delivery to Australia
Hi mark,
Everything arrived safely and we were really happy with the service.
Thanks for keeping me updated throughout the process!
Cheers,
Maelani
From: Monica Hoersting
Sent: Wednesday, September 21, 2011 3:08 AM
To: Cesar Castro
Cc: Isabel – Gi Movers; Boipeba Bahia Terra Operadora de Turismo
Subject: Mudanca de Poulsbo, WA (EUA) para Boipeba, BA (Brasil)
Hello Cesar,
The last of our shipment arrived today and all things considered, I think it went really well. Yes, there were a few things damaged, but that happened at the port in Salvador. Thank you for all your help in arranging all the connections here in Brazil. As you mentioned before, this was your first move to an island and I think it was very successful.
Anytime, anywhere, Rainier Overseas Movers handles it all!
I also want to thank Phillipe here in Boipeba for his professional organization and the
leadership role he carried out with shipping our things from the main land to the island
of Boipeba. Both crews of movers in Salvador and in Boipeba handled all our items
with the highest level of care and cooperated with us fully. Mind you this was no easy
move and all of the shipment had to be off loaded from a boat in chest deep water (see
pictures) and carried to shore, then carried by hand or wheel barrow to our home. This move brings new meaning to “door to door”.
Isabel, in Curitiba, kept us informed and was very quick in replying us back. I am very happy we chose Rainier Overseas Movers and had the good fortune to work with you.
Over the next couple of days as we unpack our boxes and furniture we will come up with pictures and a list of damaged items. Again I think the damaged occurred during the inspection and repacking of the container at the port in Salvador. Or because a few items were not repacked properly at the port they caught rain during a sudden down
pour at the beach. Again I understand those things cannot be avoided and that is why
we have insurance.
Thank you again,
Christopher M. Gallagher
Monica V. Hoersting
From: Elaine Lee
Sent: Thursday, September 22, 2011 8:18 AM
To: David Wiviott
Subjectt: Re: Your move to Hong Kong – Rainier Overseas Movers, Inc.
Hi, Dave,
Thank you for your follow-up. Our shipment from the U.S. finally arrived at our new place in
Hong Kong a couple days ago. My husband and I are very happy with Rainier throughout the
whole moving process. You communicated with me many times before our packing day. On the
moving day, the movers came on time and packed everything professionally.The agent which you
guys assigned in Hong Kong was excellent as well. They were on time, polite, and very efficient.
Asking for tips in HK is a common practice. However, these movers refused to take it when I
offered. I was very impressed with their honesty.
Overall, it was a very highly rated experience working with you and your company. I will
recommend you guys to my friends without a doubt. I haven’t unpacked everything yet so
hopefully everything is intact. Otherwise, I will have to ask for your assistance for insurance
claims.
Thank you very much again. Have a nice day!
Elaine
From: A. Yin Zhang
Sent: Wednesday, September 21, 2011 4:31 AM
To: David Wiviott
Subject: RE: Your move to the UK – Rainier Overseas Movers
Dear Dave,
Thanks for checking in. We have settled down in our new place in London. We are very pleased with both
the Philly and London moving teams. They were very professional and handeled everything with care.
We will definitely recommend you guys to our friends.
Many thanks,
Adrian and Yin
From: Ayala Brilliant
Sent: Thursday, September 15, 2011 4:36 AM
To: Mark Lawson
Cc: Bill Dailey; Batya – Haifa
Subject: Move to Israel – Rainier Overseas Movers
Hi Mark
Just wanted to let you know i received all my things today.
Bill – thanks so much for taking care of the extra box we forgot.
obviously we haven’t opened all the stuff yet, it will take some time, but it looks like we will not
have any insurance claims, i hope…
just wanted to thank you all for your care throughout the process.
have a great day,
Ayala
From: Schultz, Kimberly Rose
Sent: Friday, September 09, 2011 5:47 PM
To: Mark Lawson
Subject: RE: Move to Korea
Hi Mark-
The delivery went very well and we had no issues. We really appreciated that Tong-In brought a man
(Marketing Manager) to speak english with us. We had a great experience working with you and we
will certainly refer Rainer to friends.
Thank you for your excellent service!
Kimberly
Kimberly Schultz
Stanford Graduate School of Business
From: Natalia Stahl
Sent: Tuesday, September 06, 2011 7:19 PM
To: Mark Lawson – Rainier Overseas Movers
Subject: RE: International Move to Australia
Hi Mark,
sorry for a late reply, was very busy…
Everything was delivered in time and very nicely, 2 guys set up all furniture back and got all boxes out of the house when I unpacked everything. Almost nothing was damaged (just couple of minor things, not worth to mention..). SO we are very happy with organising our move through your company. Thank you very much.
Natalia Stal
From: Tana Kaplan Gray
Sent: Tuesday, September 06, 2011 3:39 AM
To: David Wiviott
Subject: International Move to the UK
Hi David,
Just wanted to email to say that the furniture arrived last week and everything went very
smoothly, without even a saucer broken. The agents in the UK and Ireland were all very
professional, and the guys who actually moved the furniture in and did the unpacking were
extremely polite, careful and quick. All in all, a very positive experience from the time I dealt
with yourself in Seattle to receiving my belongings here in Ireland.
Thanks very much for all your help,
Tana Kaplan Gray
From: GIORA PERRY
Sent: Friday, September 02, 2011 4:25 AM
To: Mark Lawson
Subject: Thank you
Dear Mark,
We would like to thank you for providing us excellent moving services from Houston, TX to Israel.
Both teams , in Texas and in Israel, were very professional and helpful.
Thanks again,
Giora Perry & family
From: James Jett
Sent: Tuesday, August 30, 2011 12:05 AM
To: David Wiviott
Subject: Re: Your move to Abu Dhabi – Rainier Overseas Movers, Inc.
Thanks Dave. All of my goods arrived last week and have been delivered to my residence.
Everything went very smoothly on this end and I appreciate all your help.
James Jett
From: Drew Potton
Sent: Wednesday, August 24, 2011 10:02 AM
To: tbower; davew
Cc: sdolman
Subject: AMAZING
Morning All,
I had to email you asap to say how amazing I thought Kyle and his team were, moving can often be
stressful, but they took away all the pain and were a joy to have around. They were sooooo professional
and I could tell that they had the utmost respect for my things.
I would and will recommend your relocation services to anyone who has a big move. If you ever need to
offer a reference to potential customers I would be more than happy to do so.
Please pass my regards and thanks onto the team, they were BRILLIANT.
Kindest Regards – Drew
From: Lily U. Burns Hernandez
Sent: Sunday, August 21, 2011 9:58 PM
To: Angela Reasor
Cc: Doug Wiviott; Robert Lane; Ryan Falvey Falvey
Subject: Re: Your move to Dubai, UAE
Good Morning-
Thank you for writing. I was actually going to write to all of you, but you beat me to it!
The entire process was fantastic – we received all of our things last week, and I cannot
believe how quick the time was from Port – Delivery. I am sure that it has to do with the
fact that when the items were originally packed, they were done meticulously and the
packing lists were so detailed. It is wonderful to have all of our “things”! We now have a
home instead a house, and living in a foreign country, this is a huge comfort.
Thank you all for such an amazing job. We appreciate all that you did.
-Lily
From: Mary Heaton
Sent: Tuesday, August 23, 2011 4:11 AM
To: Dave Wiviott
Subject: WOODINVILLE TO LITTLE BOURTON UK
Thanks for your e mail 7th June 2011, sorry for the delay-move went very well ,everything unpacked &
insitu in our newly acquired home.
No breakages or damage very pleased with the outcome mainly thanks to you and your staffs
excellent service.
Kind regards
David and Mary Heaton
From: Elizabeth Alexander
Sent: Thursday, August 18, 2011 1:05 AM
To: Mark Lawson
Subject: Re: Your move to the UK
Hi Mark
Just to let you know everything went well – no broken or damaged items and the delivery crew
here commented it was very good packing. Please convey my thanks to the team.
Best,
Liz
From: Ethan Maehl
Sent: Tuesday, August 16, 2011 12:05 AM
To: David Wiviott
Subject: Re: Your move to Geneva – Rainier Overseas Movers
Hi Dave,
Thanks for the note – Geneva is beautiful and we are settling in nicely.
The shipment from Rotterdam arrived on Thursday – the move went smoothly and the delivery
guys were very helpful and professional.
Thanks,
Ethan Maehl
From: Vanja Tritten
Sent: Monday, August 15, 2011 10:14 PM
To: David Wiviott
Subject: Re: Your move to Switzerland – Rainier Overseas Movers
Hi David,
yes thge move went well. Our stuff came about two weeks ago (53 days after leaving DC!).
The movers here were really nice and helpful. We have unpacked almost everything and all
seems in order.
So I would say that overall you provided a good service except for the long time.
Best regards,
Vanja Tritten
From: Geoff Hinkley
Sent: Sunday, August 14, 2011 2:38 PM
To: Mark Lawson
Subject: Re: Move to the UK
Hi Mark,
It all went without any problems. I’ve been very satisfied with the whole process from start to
finish. Hopefully, I’m staying put for a while but if I hear of anyone planning an overseas move
in the future, I’ll be glad to point them in your direction.
Many thanks again for all the help with the move.
Best regards,
Geoff
From: Helit Amit Sharon
Sent: Wednesday, August 10, 2011 10:49 PM
To: Mark Lawson
Cc: sagy sharon
Subject: Re: Delivery in Israel
Hi Mark,
I apologize for not getting back to you earlier, as much as it is unlike my usual manners, this
move really took over my life/my time and it is only now that I am feeling things are starting to
fall in place.
As for the move, everything went smoothly;
Your instructions were precise and clear. It helped a lot since it provided great guidelines.
The packing and the track loading in Chicago was fast and delicate.
In both ends our goods were handled with lots of care. I felt that I am in the hands of
professionals. All the goods arrived safely to the destination.
The time frame you provided was accurate. The container arrived to Israel after 4 weeks.
Also in Israel things went smoothly, the instructions in Israel were clear and helpful.
On behalf of Sagy and myself I want to thank you for everything, and you can be certain that I
will continue to give your name for everyone that is planning the move to Israel.
Thank you for everything,
Helit
From: Igal Bilik
Sent: Wednesday, August 10, 2011 2:18 AM
To: Mark Lawson
Subject: Re: Moving to Israel
Dear Mark,
Sorry I missed to write the email to you,
I got a great service and everything was delivered on time and very professionally,
You are welcome to use my name for any required reference, I would definitely recommend anybody
to use your services,
Thank you,
Sincerely,
Igal Bilik
From: David Huberman
Sent: Sunday, August 07, 2011 10:25 AM
To: Mark Lawson
Subject: Re: Delivery in Israel
Mark, I wasn’t here when the delivery arrived, but everything seems to be in
working order. The service in Chicago was extraordinary.
The two guys that came out were extremely polite and hard working.
Thanks again for all of your help and quick responses. We will be sure to let
others know of the pleasant experience with your company.
Yours,
David
From: Jennifer Mckee
Sent: Tuesday, August 02, 2011 1:35 AM
To: David Wiviott
Subject: Your Move to London
David,
Everything arrived in great condition last Wednesday. Thanks for helping my international move go very
smoothly!!! I will definitely use Rainier again if I move abroad.
Jennifer
From: Kasper Lorenzen
Sent: Wednesday, July 27, 2011 10:25 AM
To: David Wiviott
Subject: Re: Your move to Copenhagen – Rainier Overseas Movers
Hi Dave,
So so sorry for the late late reply.
We’ve been so busy refurbishing this apartment.
The move went fantastic no issues, the movers were nice and we’ll definitely use you expertise
again when we need it.
Thanks,
Kasper & Tina
From: Federica Judica
Sent: Wednesday, July 27, 2011 12:35 PM
To: David Wiviott
Subject: RE: Your move to Italy – Rainier Overseas Movers, Inc.
Hi David,
I apologize for the delay but I have been in Italy to set up the appartment and I just got back. I did not
have interent access there but I meant to write upon my return.
The work was impressive and actually the whole move was fantastic. I parfticularly appreciated how the
local agencies worked together with you to secure a truly seamless operation. (You can quote me on this
one).
I will make sure to recommend you to others in the future and you will be my choice for my own moves.
Best,
Federica
From: Zissimos, Benjamin Chris
Sent: Friday, July 29, 2011 8:19 AM
To: David Wiviott
Subject: RE: Your move to the UK – Rainier Overseas Movers
Hi Dave,
Thanks for your e-mail. All’s well here and we’re settling in nicely.
The move went extremely well. All in all it was surprisingly stress free. As you know, I was very happy
with everything at the US end. And I have to say that the guys at Britannia were excellent as well.
Only one bit of feedback really, and this is for the guys at Morgans. The screws that held together the
furniture that they dismantled were separated from the main pieces and put in separate boxes. Since
there were so many boxes, it was difficult to find the screws and build the furniture in England. A big
deal when you want to build your bed to have somewhere to sleep on the first night! 😉 This could
have been solved easily by taping the screws to the big furniture pieces.
All in all a great experience at a very competitive price and I would definitely recommend you guys!
All the best to you, Doug, and the rest of the team.
Ben
From: Julie Fabian
Sent: Wednesday, July 27, 2011 2:09 AM
To: David Wiviott; Jennifer SLOAN | European Relocation Services
Subject: Everything went GREAT!!
David and Jennifer,
Everything is unloaded and in the house and it all went better than expected. I don’t know why
I was fretting about the unloading time so much; we had the container empty in little over an
hour. The driver, Rolland, was super nice and helpful and wouldn’t even accept a tip!
Thank you both also for being so communicative throughout the process. That helped a lot.
I couldn’t be happier with the way things went.
Sincerely,
Julie Fabian
From: Jenifer Friedman
Sent: Tuesday, July 19, 2011 6:38 AM
To: Mark Lawson; MovingStar/Avner
Subject: Re: Move to Israel – Rainier Overseas Movers, Inc.
Hi Mark!
Our container arrived, the movers on this side were wonderful! It spent less than 48 hours in the
port and not one thing was broken.
This was our smoothest (and most complex) move yet. To clarify, we have lived in 6 different
places in the passed 9 years!
I hope the friends I have sent to Avner are just as pleased!
THANK YOU!
best,
Jen
From: Jill & Wayne Eisenberg
Sent: Saturday, July 16, 2011 6:37 AM
To: ‘Mark Lawson’
Subject: RE: Delivery
Hi Mark,
Sorry for the delay in responding. As you can imagine, unpacking has been a bit of a priority. 🙂 The delivery went very smoothly. Sonigo made it easy and relatively painless. The crew showed up on time and they did their job quickly and were very helpful to us. They finished faster than Ed estimated, as well. We are trying to open our other boxes quickly to make sure there is no other damage, but so far everything else looks to be in good shape. The crew from Truckin Movers in Durham did a great job of packing everything very securely. We were impressed.
Overall, we are very satisfied with the service that we received from Ranier and Sonigo. If we have the opportunity to talk about shipping with other people who are moving to Israel, we will certainly tell them of our positive experience with Ranier.
All the best,
Wayne and Jill Eisenberg
From: Shyam Kulkarni
Sent: Friday, July 15, 2011 10:40 AM
To: Angela Reasor
Subject: RE: SHIPMENT DELIVERY
Dear Angela:
I am sorry for delay in getting back to you on the subject matter. I was out of India and had to extend my stay for reasons beyond my control.
I consider myself lucky to have a moving company like Rainier Overseas that helped me move my household goods from San Francisco to Mumbai. The move was personal to change my residence from US to India.
All the parties that participated to accomplish this move did their individual assignments extremely well with commendable skill.
You and Mr. Doug Wiviott did exceptionally well in coordinating the overall job with other parties. You ensured the shipment arrived safely and in timely manner. I am very thankful to you for arranging the pick up and delivery according to my convenience.
Mr. Avner Yonai and his packing crew of Moving star was excellent in handling, packing and transporting my goods from my residence in San Francisco to Mumbai Port. They handled the job very diligently with professional skill. All goods were packed carefully and I received my stuff in good condition. In addition, Mr. Yonai was very helpful in arranging the storage of my goods free of cost in his warehouse for about two weeks so that it will be delivered to me on the date that was convenient to me.
Mr. Nirav Thakkar and his crew did extremely well in custom clearance and transportation of shipment from Mumbai Port to my residence in Vasai. The job was performed in a very professional manner. I did not imagine custom clearance would be that easy.
The move was not easy. However, you made it very easy and I am very happy to say that it was accomplished in a very professional and timely manner.
Shyam Kulkarni
From: Raffaele Gueli
Sent: Thursday, July 14, 2011 5:10 AM
To: ‘Robert Lane’; ‘Doug Wiviott’; ‘Giusy Nocerino’; ‘sales’
Subject: RE: The move to Italy
Bob, Doug, Giusy, Marco
Mission Accomplished: Today, July 14th, after only 6 weeks, I receive my container, as it had been anticipated the day before by Alpha International. What a pretty sight to see again my container in Sicily.
The container was still sealed (I checked the number) as it left my home in Waltham, Massachusetts. Everything was in order and the Italian crew unloaded the container and followed my instructions with no problem at all.
I have been overwhelmed with anxiety and apprehension throughout this ordeal, but now I finally have the satisfaction that everything went well, as it had been assured. This was my first overseas moving experience and I was uncertain as with the packing, loading, shipping and unloading process, but it turned out to be a very positive experience, thanks to the professionalism of Gentle Giant, Rainier Overseas , and Alpha International.
I wish to thank you and all the people involved, for your professionalism and courteous service. In particular I wish to thank the people at Gentle Giant, Javier and his crew, for handling their part with exceptional care, dexterity and speed. Watching them take care of my goods, carefully wrapping everything (even a single battery removed from a clock) and loading the container with balanced precision, well stacked side to side, front to back, had given me the assurance that my property could have traveled to the moon. Bob Lane, you are a charming agent with a very friendly and assuring disposition. I had the assurance that Rainier and Doug Wiviott were very experienced in overseas moving and their track record speaks for itself. I did not know much about the moving company in Naples, but throughout the correspondence with Giusy Nocerino and lately with Marco, I knew that my goods were in the hands of highly competent people. The unloading and unpacking performed by Alpha’s crew led by Giuseppe, was uneventful and smooth. They were courteous and skillful.
Thanks to all of you for delivering what you promised. I praise your companies of a job well done.
Sincerely,
Raffaele Gueli
From: Judd
Sent: Friday, July 08, 2011 5:02 AM
To: Mark Lawson
Subject: Re: Delivery
Mark,
Thanks for following up, everything went amazing. The movers on this end were great, (you did set my expectations:) and they exceeded them.
They moved us in and set up everything we asked them to. In addition to that, we havent found that anything has broken yet, we are only about a 1/2 unpacked but still, so far so good.
If you ever need a recommendation, I would be more than happy to speak glowingly about the experience from our first contact to our delivery in America!
-Judd
From: Moreland, Doug
Sent: Thursday, June 30, 2011 6:37 AM
To: Cesar Castro;
Subject: Great Move. Great Job
We are settled and the Morelands are united! I have a few more boxes to unpack but at this point nothing appears to be damaged at all. That´s impressive.
I just wanted to say that I am extremely happy with the move and the services each of you provided. Every phase of the transition was handled professionally and courteously. I understand Brazil can be a complicated country, so I fully appreciate the work in getting a container here in one piece and on time.
Thanks to each of you. I am more than happy to write a reference anytime you need it.
Best,
Doug
From: Alisha Ryu
Sent: Thursday, May 26, 2011 11:09 AM
To: Rich Haas
Subject: Re: Move damage
Hi Rich!
Thank you so much for the information! I was going to write to you about it, but you’ve
shown immense professionalism by reaching out to me first. Much appreciated…
It was a pleasure working with you, and I will definitely recommend Rainier to friends
and colleagues, who may be moving overseas in the future!
Thanks again and all the best,
Alisha
From: nick hayes
Sent: Thursday, May 19, 2011 9:40 AM
To: Angela Reasor; Doug Wiviott; Jennifer Relocation Services SLOAN | European
Cc: Vauclain Anne
Subject: Re: Your move to France
Hello Angela, Jennifer and Doug….and anyone else involved
I just had to write to you about how well my move from the USA to France went.
I have made maybe 15 major international moves in my life so I know how it works.
But this time was different
Your team, from initial contact to unpacking and installation was way beyond my
expectations.
Everything happened WHEN it was supposed to happen.
Everything happened HOW is was supposed to happen.
End to end.
Perhaps a minor thing, but I was most impressed by the reaction time to my emails and
phone calls
Minutes or hours, not the several days that I had come to expect from previous
experience .
Quite amazing.
I could not give you a better endorsement. Would i use you again ? In a heart beat.
Best regards to y’all and thanks.
Nicholas Hayes
From: Zeljka Krsnik
Sent: Thursday, May 19, 2011 3:23 PM
To: Doug Wiviott
Subject: Re: Move to Croatia
Dear Doug,
Thank you so much for your help with my move to Croatia. I am happy to say that everything was absolutely perfect.
Your crew in the USA and your partners in Croatia are very professional and everything was taking care in a timely manner.
I would highly recommend your company to everyone moving overseas.
It was a great pleasure doing business with you!
I appreciate all your help and wish you all the best in the future!
Best wishes,
Zeljka
From: Charl Mocke
Sent: Tuesday, May 03, 2011 6:30 AM
To: Doug Wiviott
Subject: International Move to Cape Town
Hi Doug,
A final follow-up and commendation of excellent service –
All of our boxes are finally unpacked and we have settled in well in Cape
Town. The service from Rainier Overseas Movers has been superb from start till
end. All of our administrative and other queries were answered / dealt with
swiftly and to our satisfaction. My partner was happy with the packing service
in Germany (very thorough and efficient packing and wrapping!), and the
shipping service was well within schedule considering it was over the
Christmas period of 2010. The deposit of the goods in Cape Town went smooth
after sorting out a glitch with the local agent responsible for clearing and
delivering the goods at the final destination
– they were under the impression they could charge full cargo/service fees to
me whereas those fees were already covered by the payment(s) I made to Rainer
prior to that. The last of the debris were swiftly collected two weeks ago
after we finally finished unpacking.
Value for money was also excellent (granted – no removal is cheap, but
compared to other removal service providers, the quote we got from Rainier was
the best) which was an important factor for us, since we had to support the
costs of the removal 100% ourselves and was not company-sponsored.
Rainier Overseas Movers gets our highest recommendation.
Best regards,
Charl and Susan
From: Dan Taylor
Sent: Saturday, April 23, 2011 2:05 PM
To: David Wiviott
Subject: Re: Your move to Stuttgart – Rainier Overseas Movers, Inc.
Dave
Thrilled. Thanks for making the move terrific and being so accommodating with all our special
circumstances. The team you assembled to get our stuff from there to here was outstanding. I’ll
recommend you to our relocation department and to any individuals I know are making a big
move in the near future.
Best regards
Dan
From: FERRAN BRULL
Sent: Wednesday, April 13, 2011 12:33 AM
To: David Wiviott
Subject: Re: Your move to Spain – Rainier Overseas Movers
Dave,
The move from Scarsdale to Tarragona went very well. I was very pleased with the level of
service and the professionalism shown from the staff in NY and from the company in Tarragona.
The goods were packed carefully and nothing was broken. I only have good words for the
excellent job done by your company and I will recommend Rainier Overseas Movers to anyone
ready to move.
Thank you.
From: mridula palat
Sent: Friday, April 15, 2011 3:09 AM
To: Doug Wiviott
Cc: David Wiviott
Subject: NY- Paris move- Thank You!
Hi Dave and Doug,
I just wanted to say that my shipment reached me yesterday, In Paris and all the boxes are here. I
haven’t opened anything yet, I’ll let you know once I do.
Thanks very much for great service, Dave was always prompt, patient and great to work with.
Your team’s in NY( FlatRate) and here(Stephen Morris) were great too. Always on time, and
very pleasant to work with.
Thanks again for a great job!
Mridula
From: Yoah Bar-David
Sent: Wednesday, April 06, 2011 3:30 PM
To: Mark Lawson
Subject: Re: Delivery to Israel
Hi Mark
Yes, we received the delivery today. Everything went really well, all boxes arrived in great
shape, we were really happy with the entire process and will be glad to recommend or be used as
a reference.
Thank you and regards
–Yoah
From: Deep Manglik
Sent: Wednesday, April 06, 2011 4:42 AM
To: Rich Haas
Subject: Re: Your move.
Hi Rich,
Yes, I have received my household goods and I’m very happy with the way my move has
been handled both in USA and India.
There’s no damage and nothing is missing. My custom clearance also went smoothly.
Its not only the service that impressed me, I was also impressed by the proactiveness
shown by you and PM Relocations to address all the issues.
I’ll recommend Rainier and PM relocations to all my friends and colleagues.
Kindly let me know if you want me to post my experiences in some online forum if you
think it can help your business.
Thank you, thank you, thank you.
Deep Manglik
From: Yonatan Eyal
Sent: Thursday, March 31, 2011 1:01 AM
To: Mark Lawson
Subject: Move to Israel
Hi Mark,
We have almost finished unpacking the packages and assembling the furniture. So far, it looks
as if everything is just fine. The Sonigo’s team was efficient and courteous. Considering the
huge mess involved in moving from one country to the other, it was good to know that at least
the delivery of our belonging is in good hands.
All the best,
Many thanks,
Yonatan
From: Jeb and Cherie Brownstein
Sent: Thursday, March 17, 2011 12:25 PM
To: Mark Lawson
Subject: Re: BROWNSTEIN JEROME
To all involved in the delivery to Jeb and Cherie Brownstein,
Thank you very, very much for your excellent work. From Seattle to Baltimore
to Israel your professionalism and quality of work were fantastic. Mark, Batya,
Ed, and the delivery team made this the best experience possible. We would
be happy to recommend your services to anyone who would ask.
Kol HaKavod!
Shabbat shalom,
Jeb abd Cherie Brownstein
From: Franco Lim
Sent: Thursday, March 17, 2011 8:40 AM
To: David Wiviott
Subject: Re: Your move to Singapore – Rainier Overseas Movers, Inc.
Hi David,
It went very well. Thank you very much for your assistance throughout the whole process. I look forward to working with you again in the future, hopefully it is not too soon though as I just
moved here.
Thanks again,
Franco
From: Colby Ray
Sent: Wednesday, March 02, 2011 9:02 AM
To: David Wiviott
Subject: Re: NY address issues
Thank you! That was going to be my next suggestion.
I can’t tell you how glad I am that I found your company when I was doing my
research for Meredith’s original move. You got rave reviews online among a sea
of awful international mover reviews. You (and Rainier and your international
partners) have been great to us and have taken excellent care of Meredith and
her belongings. It has been a pleasure to work with you.
Thank you,
Colby
From: Mike Rawlins
Sent: Monday, February 28, 2011 6:11 PM
To: David Wiviott
Subject: Re: Your move to Sydney – Rainier Overseas Movers
Dave,
As you will recall, i spent a reasonable amount of time and effort to find a shipping company to
help my move from Mountain View to Sydney. I changed dates and other parameters a couple of
times too. Got to say, your advice, price and professional help has been great. So, all in all, very
pleased and I could not have asked for better. many thanks,
mike
From: Diana Igua
Sent: Friday, February 18, 2011 12:47 AM
To: Pete; Anjilin Sharma – Chess Moving Sydney; Vijay Lal – Chess Moving Sydney
Subject: Diana Igua’s Shipment!
Dear Pete, Anjilin and Vijay,
I would like to let you know that on Wednesday 16th, our belongings were delivered as scheduled. Everything arrived in excellent conditions, and therefore I would like to thank you for your service, time and assistance!!! The people both in the States and here that helped with the packing and unpacking of our things were really nice and helpful!!!! Thank you so much once again!
You have a great weekend,
—
DIANA IGUA R.
From: Joey Fox
Sent: Sunday, February 06, 2011 1:23 PM
To: Pete at Rainieros; Jim McEnaney
Subject: fox move to Stockholm
Hi Pete and Jim,
Just wanted to say that we got all of our stuff on Monday. Your help on this move was invaluable. I got great service the whole way through. The folks in the UK did a great job getting stuff through customs and coordinating the move. Our movers both in Boston and here in Stockholm were awesome.
Thank you so much!
Joey Fox
Boston to Stockholm
From: Sunitha Venkitaraman-Iyer
Sent: Monday, February 07, 2011 4:44 AM
To: Michele Odren
Cc: Doug Wiviott
Subject: Re: FW: Post move follow up
Hello Doug,
Sorry for the delay in responding, I had been travelling on work for the few weeks now.
The move to Dubai from Minneapolis was very smooth. The team in Minneapolis came promptly on the specified date and time and did a very good job of packing up the remaining items and then loading them all into the container.
Similarly when the container arrived in Dubai, the process was pretty smooth. It took a bit longer to clear thru the customs here due to backlog on the customs side (as the week before my things arrived had been a week of Islamic holidays) and hence I had to pay for a couple of days of storage.
The car was cleared first and was delivered, but the battery was completly drained, we could not even jump start it. That was very surprising to me as I had had my car fully serviced and checked just 2 weeks before it was loaded on the container in Minneapolis. So there was additional unexpected charges of getting it towed and fixed on this end.
The other items were delivered a couple of days later and the team that did the job here were very efficient and capable.
It was overall a very smooth move from Minneapolis to Dubai. I am very glad that I chose Rainier for my internatinal move. I was very happy with your service from the day I spoke to you about getting quotations. Your responsiveness and knowledge made all the difference.
I will surely use your services in the future if I move back to the US. And will surely recommend your services to any of my friends who may need it in the future.
Regards,
Sunitha
From: Amanda Henry
Sent: Monday, February 07, 2011 1:14 AM
To: Doug Wiviott
Subject: Re: Your move to Germany
Hi Doug-
Thanks for checking in. We are moved in well to our new place, and are very thankful for the great job that Ranier, United and Carl Hartmann did in getting our stuff here safely. We were a bit surprised at how quickly our things arrived by boat, and had to do a bit of last-minute wrangling to make sure that we had an apartment to move in to when everything came! But the moving teams on both ends were fantastic. The team in DC were a little surprised, I think, by how much stuff we had to pack, and it took them longer than they expected, but they worked from 10am to 6pm with no breaks to get us packed and loaded! We were very pleased with their work, since it allowed us to keep our
schedule. The moving team here in Germany were super-efficient and despite a small language barrier, they were really friendly and helpful, and got us in our apartment in fewer than 4 hours. Our place is on the 4th floor, too, which meant they had to ferry our larger pieces of furniture up so many flights. After all the unpacking, we found that nothing was broken, and everything made it here. Thank you very much for this excellent move, and we will think of you if we have to move overseas again!
Best regards,
Amanda
Amanda Henry
Independent Research Group Leader
Max Planck Institute for Evolutionary Anthropology
Leipzig, Germany
From: Ofer Koren
Sent: Monday, January 31, 2011 11:47 PM
To: Mark Lawson
Cc: Batya – Haifa
Subject: Re: Delivery
Hey Mark,
I’ve actually been meaning to write you all that the delivery all went perfectly and that I was incredibly satisfied with your service. I wasn’t expecting everything to run so smooth (just instinctual pessimism…), but it did!
Thank you so much, I will definitely recommend you guys to others.
– Ofer
From: Nitzan Shoshan
Sent: Tuesday, February 01, 2011 8:29 AM
To: David Wiviott
Subject: Re: Move
Dear David,
I hope you are well. I am writing to thank you and your company for the great work you did on our move from Chicago to Mexico City. Now that we have settled in our new apartment I can report that not only was the shipment timely, reliable, and professional, but also we have found no damage to any of our belongings. My wife and I decided to hire your company based on the positive reviews you received from previous clients. To express our appreciation for your services, we would be happy to share our positive experiences with other prospective clients. Do let me know if there are particular venues where such reviews would be appropriate and helpful.
Thanks and best regards,
Nitzan Shoshan
From: b n
Sent: Monday, January 31, 2011 12:44 AM
To: David Wiviott
Subject: Re: Your move to Grafenwoehr – Rainier Overseas Movers
Dave,
I do apologize for the late reply. Our move was quite painless on both ends. Tongin International did an excellent job in Korea, and Carl-Hartmann did an equally fabulous job here. Fortunately there were no issues with broken or missing items nor were there any hassles with customs. It was an excellent experience all around and probably the smoothest move I’d had to date (and I’ve had many).
V/r
Bryan Neurohr
From: Piero Telesio
Sent: Wednesday, January 26, 2011
To: Doug Wiviott
Subject: Re: Post move follow up
Hi Doug,
nice to hear from you. The move last summer went exceedingly well – the shipment arrived as scheduled and moved through customs control without any obstacles. When the truck arrived at my home in Trani, there was only the driver to unload the packages (they were supposed to be two, but the other person did not show up in Naples). I write this only to commend the driver’s performance, in that he handled everything single-handedly, professionally, and with good humor, himself carrying even the heaviest crates (save for one, for which he accepted my help).
I will have another smaller move this April from Providence, RI to Trani. This time it will be mostly books. I will get in touch with Bob Lane at Gentle Giant to arrange for it.
Best regards,
Piero
From: SaiPadma L
Sent: Monday, January 17, 2011 7:40 PM
To: David Wiviott
Subject: Re: Your move to Wellington – Rainier Overseas Movers, Inc.
Hi Dave,
We are all doing great here at wellington, and life has been treating us lovely, so far. We
successfully got our jobs, and resumed our normal lives. We had a lvoely holiday season too..
Shipping arrived in great condition. Packing was intact for most of the stuff. Overall, it was a
spledind job, quality-wise and time-wise. Thank you for the service and we are happy doing
business with Rainier.
Hope you had a great christmas , and wishes for a Safe&Prosperous New year.
Regards
Sai, Ram
From: Tomas Marcikonis
Sent: Monday, January 03, 2011 5:29 AM
To: Doug Wiviott
Subject: Re: FW: Free Moving EstimateWebsite Estimate Request EMD40001
Doug,
Happy Holidays to you and your family / team.
Just now i have some free time to send you guys a big Thank You. Sorry for the delay.
My entire move with RainierOS went extremelly well. From the day i got first reply via e-mail from you Doug to the day we unloaded our container here in Lithuania. Everything from e-mail responses to packing the container and securing the car was top notch. Thank you again for a job well done. My container left Baltimore. MD November 19th and arrived at destination in Klaipeda, Lithuania on December 12th. Just as you said it will. It was a very nice transaction and i wouldn’t hesitate to recommend you and RainierOS to anyone looking for the moving/forwarding company. I would like to thank Aarid moving company from Baltimore, MD. They loaded and secured all the household items and vehicle. Everything arrived safe and nothing was missing. Car was in great condition also and very well secured to the container.
Tadas from Transtira International Forwarding here in Lithuania was very helpfull and responsive also. It took some time, but everything went well with customs and delivery of the container to our home. Thanks for providing me with his contact info.
Again – big thank you to you and everyone involved in this process. Job well done
Best wishes,
Tomas
From: Julie Kelly
Sent: Thursday, December 30, 2010 6:59 AM
To: Mark Lawson
Subject: re: delivery
Hi Mark,
Thanks for getting in touch. My delivery arrived on Monday Dec 21st just in time before I left for Christmas holidays! They were great in letting me know the progress of the order (I dealt with Meena at Stephen Morris Shipping) and she managed to ensure that the delivery occurred as soon as it arrived to their warehouse in order for me to have it before I left. The delivery men were very helpful and fast-moving!
Thanks for all the help – I’m very happy with the move and shipment.
-Julie
Subject: Re: Copy Delivery Receipts – PARDOUX 15809
Date: Thursday, December 23, 2010 12:26:10 AM
Hi Dave,
I take this opportunity to do what I should have done earlier, that is Thank You for
handling my shipment to France. Except an unexpected “surprise” UK custom inspection
fee, it went smoothly and I received my boxes end of October in excellent condition (no
damage at all).
Best wishes for this end of the year Holiday.
Regards,
Cécile Pardoux
Subject: Copy Delivery Receipts – Faloir
Date: Thursday, December 22, 2010 3:20am
Hi Doug,
When a parent dies and one parent remains in the USA and you live abroad, it can be a delicate situation. You might want to offer your remaining elderly parent to take a lot of “stuff” off their hands, and buy them some new things to use. This is what I did. And am still doing. My old mother could use newer furniture, and cash to pay her rent. She didn’t need all that old stuff, and never sent what she promised, but this is not the problem of the movers! We will work it out.
My brother in Ohio warned me that my mother was not coping well with the death of my father in 2009, and to delay the moving of things to France for nearly a year. I did so, and rushed her some cash. Rainieros waited patiently and listened to a lot of woe from me. Via email.
Rainieros were extrememy patient with me and my e-mailed rants! They used a local mover in Cleveland, Ohio named CORLETT and I did have to pay extra to have some jewelry retrieved and put in, with the clear understanding that they could not be responsible for its getting to me, but I did it and paid and they did it. I think I got it all, but do not expect this kind of stuff to get through, people. I was just lucky. You might have to hire a messenger.
Things were well wrapped and a British company picked up and took over. There was some delay with Customs, as they wanted me to clarify that this was just me, getting some family objects back after a death, and that many of these things had actually been mine or promised to me years ago. A lady named Karolina was most efficient, over in England.
I chose the slow method of shipping, which I recommend. It came a few weeks late, but so what? I was astonished with the care in the wrapping. A statue which was very fragile lost some edges, but is quite intact for the most part, and not a single piece of my grandmother’s china broke! Even the jewelry got here, but really, you need someone to carry this over to you here in Europe. I was lucky!
Only one piece was badly packed, and sure enough, it broke. Fortunately, it was just one of my pieces of artwork, and I was able to replace the frame and glass for less than 100 euros in France. The artwork itself was not harmed! Someone put it too close to the outside of the box, and it was not wrapped at ALL. But this was the only piece damaged! There was a gouge out of a table, but this might have happened in the USA, before, and I did not make a claim. Rainieros offered me a little compensation check, which I await, which I think is fair.
The movers who delivered were Brits and were cheery and asked for nothing. I gave them a place to wash up and a toilet to use, and sent them off with a small cash tip and some sandwiches. It did take hours to unpack it all, myself, and as they were double parked, they had to move on. My only problem is that they said they would email me next day and did not. I had a terrible problem with a mover, Delahaye, in 1994, and stuff went missing, was horribly damaged, and they tried to give me a set of skis which were not mine! Fortunately, with Rainieros, I seemed to get it all. What a relief!
There are still family squabbles going on, but Rainieros and their partners did their job! I was kept updated and I think the only thing I can think of is that some documents were not snail mailed to me in France, but only given to my old mother in Ohio, but this seemed to work out okay. A little better documentation via snail mail would have been useful, but things seemed to work out, anyway.
Again, I repeat, the stuff arrived and was carefully packed. The antique statue, this was a huge risk, and I am happy to have it mostly intact! The piece of artwork with the frame and glass broken, well, the artwork itself is okay, and I got a local person to reframe it. The small compensation check I think I will receive will cover this.
A lot can go wrong in moving! Especially, overseas! It costs a lot. Rainieros, Corlett and Karolina were very patient in listening to me freak out, via email. I had a little trouble reaching them in the USA, but it was not too bad. Email worked, but the phones sometimes didn’t. I don’t think they realize, toll-free numbers are not good, and we cannot make collect calls to the USA from France. The voicemail at Rainieros was not very well adapted to international calls, and the time difference of some 9 hours made things tricky. But once I got a human online on the phone, things went pretty much okay.
Many people need to move, domestically, or overseas, and many need to recuperate things once a death has occurred in the family. Good movers will be patient with you and listen to your gripes and woes, but they will show up on time, make the terms clear, and pack things very carefully, well wrapped up. It is a miracle that only the old statue was a bit chipped, and that only one frame was broken! I even got the jewelry, which they were not obligated to do. It was a risk to include this type of material.
I found all the movers who worked with Rainieros to be respectful and kind. They were not too hard to reach, but Doug at Ranieros got a bit fed up with my long emails full of family woes! He is very busy, and I understand.
I have willed my possessions to some people in the States, along with a little cash, and I hope they finally use Rainieros to get what they want shipped BACK to the States. It will be a huge challenge, as there is a lot of artwork and fragile items in question, records and all (vinyl). I really think that the things will be correctly packed and shipped as long as Rainieros is in charge, using local affiliates. Yes, it does cost money, but they cannot exactly “beam it up!” It is a question of customer service, of listening, of arriving on time, of packing things correctly . . . bear in mind, the deliverers are supposed to wait around for your confirmation, but this is often just not possible. I think my only criticism could be that the Brits should have given me a courtesy email a day later, as promised, and they never did. It takes hours and hours to unpack and verify things. They have to do this, but are often double parked and need to move along. They should have possibly asked for a tip to give them lunch, and come back an hour later or so? I don’t know. This is my only real criticism of the service. No doubt they were tired and had a long drive back to the port city. Perhaps I should have been more demanding, but I just gave them a few coins and some plain sandwiches to take away.
Do not use Delahaye! Use Rainieros! And Corlett! And Karolina!
Lisa Baumgardner Bachner Herskovits Falour, Saint-Denis, France, near Paris
Subject: Re: Your move to Amsterdam – Rainier Overseas Movers, Inc.
Dear Dave,
I wanted already two days ago to write you, when I thanked Otto Roseboom from Passies Movers for his excellent work. You should know, that on that day we had the worst snow-fall ever in Amsterdam, it was even very slippery and cold. But the movers did a perfect job, even trying not bring too much snow in the house. Everything went well, and so far I checked, nothing is broken or missing!
thank you again, we will always recommend you!
Have safe and happy holidays,
kind regards,
Kathrin Baumann
Subject: Re: Delivery
Dear Mark, I actually received my things about 10 days ago… It was a great experience and though my things are still in boxes, I must say we were very pleased with every aspect of the delivery, from you handling us in Houston, to the packing crew that were great and to the people In Israel. We will defiantly recommend your services. Thank you again for everything, no doubt it was money well spent.
Guy Porat
Subject: Re: Your move to Australia
Hi Doug,
I know you value customer feedback and therefore I will be as direct as possible.
We got done packing on the 6t of October. The goods were delivered on the 8th of December. Just about 2 months and right around your estimated duration.
The packing in the US was absolutely phenomenal. The only things that were damaged were a small chip on a small statue, a castor on one of the tables and a bent baking pan. The total estimate for replacing these items would be under $50 (Australian) so I am thrilled about the move. I have not yet plugged in my electronic equipment (220 V) which I purchased in the US so I am keeping my fingers crossed and hope they all work and were not mishandled.
Quarantine was cleared in 2 weeks. Customs took almost 2 additional weeks. This is where I’m being critical. Apparently there was a “query” from customs about my address. This was not known till I called Kent International and asked them what was going on. I called them on Tuesday morning. They figured out what was going on, answered the customs query and got the clearance within the hour. Had they contacted customs sooner, it would have been ideal. But Kent did their best to make up for the delay and delivered the goods the very next day. Overall, I am happy with their service, Especially the delivery. They had 5 guys who worked non-stop and were very good humored and accommodating. We have a bed that is a pain in the a$$ to dismantle and reassemble and they did it without a single complaint about how difficult the task was. I was really impressed by the work ethic of these guys – Vic, Brendan, Michael, Sean and Sam ( I hope I have their names correct). They unpacked everything!!! We requested that some of the clothes boxes be left unpacked because we need to find place for the stuff. They offered to send an unpacking crew out the next day which we declined. I will be calling them up after we’re done with the unpacking so that they can come by and pick up the packing material – This was at their suggestion. I highly recommend them for any of your future moves to Melbourne, Australia.
I am really glad we chose you to move our stuff. If you ever need to, feel free to use me as a reference.
Thanks once again for a top quality, stress free move.
Sean Joseph.
Subject: Re: Moving to Malta – Rainier Overseas Movers
Hi Doug, timely email. I bet you heard our shipment arrived yesterday.
We are not unpacked, but it appears everything came through in fine shape. Neither your packing crew in Pensacola nor your unpacking crew in Malta could have been nicer. A very pleasant experience. I will be recommending you whenever possible.
Thank you!
Steve Briese
Subject: Re: Moving to England – Rainier Overseas Movers
Hi Pete,
I hope this message finds you well. I thought I would send you an email regarding the above shipment. These days many people are quick to complain when things go badly but stay silent when things go well.
The shipment you packed and shipped arrived in the Uk in a very fast manner, too fast in fact as we didn’t have anywhere sorted for delivery but we managed to find storage so that was ok – in this case fast was good and the speed of arrival certainly exceeded our expectations. At the UK end the crew unpacked the container and moved in to the storage unit and organised and filled the space extremely effectively. I was out of the country at the time of delivery and was worried about it being delivered without me present but my fears proved unfounded as everything went extremely smoothly.
Now comes the best part, the quality of packing. As most people, I guess, we were worried about some of our delicate (and sentimental) items would/could be damaged in transit. The standard of packing by your crew was outstanding, everything, so far, has been unwrapped and not a scratch, crack, rip is present they are as good as when they were packed…great job!
I can certainly say that dealing with this shipment has been stress free and worry free and the reason is due to your team of professional people providing a standard of service which we never expected to received.
Great job.
Kindest
The Bannister Family.
Subject: Re: Moving to Karachi, Pakistan – Rainier Overseas Movers
Hi Doug,
We just got our stuff delivered in Karachi Pakistan. As you know we had door to port contract so we ended up using Homepack in Karachi to get our stuff cleared and delivered. Everything went well. We also found Homepack to be a very good and professional company. We received great service from them.
At this time, Karrie and I would like to thank both of you for your great service and support. Things were packed wonderfully and not a glass got broken. The shipment left and arrived as Doug had mentioned. You guys were just perfect. If you ever need a reference please do not hesitate to use my email address. We would love to recommend you both.
We are really enjoying our new place and it is a wonderful country despite negative media coverage. We have met many other Americans here and having a great time but still miss back home.
Thank you guys!
Best regards,
Hamid and Karrie Bhurgari
ps, I have written about our positive experience with your companies on movingscam.com. I hope that helps others.
Dear Rich –
I just want to let you know that we are VERY HAPPY with the handling of our move by your company. The container arrived at our house on September 17th, and the University appeared to handle any and all customs related issues without any one of us ever going to the port. Your people here were very professional and handled the delivery quite well indeed. The container was unloaded in one day, and they setup everything the next day. A few remaining items which were not setup because some rooms of the house were not ready were handled a couple of weeks later.
Overall, nothing was broken or lost, except for a few trivial things (a lamp shade holder) that we must have thrown away when we unpacked the boxes.
I want to thank you for your help with our move. I have been wanting to write for some time, but, as you can imagine, my job here is pretty overwhelming. I just remembered again today as I was doing some straightening up on my desk, and I ran into one of your cards.
Best wishes and regards.
–Umran
Subject: Re: Moving to the UK – Rainier Overseas Movers
Hi Doug and Michele,
All is fine here, thanks for asking , although its taking me a while to adjust back into UK life after being in the US for 4 years! The move went perfectly for me all round. Everyone that was involved at every stage was friendly helpful and courteous, and it really took away the stress for me as there was nothing to worry about and it was nice to know it was all in safe hands. Also the timing of the shipment’s arrival in the UK couldn’t have been better – I got back on the Weds and my goods were delivered on the Friday -perfect again. Thank you again for your help, support and efficiency in all of this and I wouldn’t hesitate using you again or recommending you to anyone that needs your services.
All the best
Regards
Ros
Hi Michele and Doug – o ciao Michele e Doug!
Sono in Italia! I’m in Italy – decided against making the UK the final stop and moved on to Italy for a few years. Tutto bene – all went well. One small listing error by the good people of Gentle Giant had me searching for a non-existent case of CDs – DVDs had been recorded as CDs – for a bit but that’s the only negative! Flawless service overall – thanks for everything!
Craig
Doug & Michelle,
I am happy to let you know that the move went very well. The packers in Boston did a thoroughly professional job, which was completed by an equally professional service at the receiving end. There were no damaged or missing items and the completed paper work enabled a smooth passage through customs in The Netherlands. The time taken from door to door was with 50 days (Dec 30 to Feb 18) on the slow side, but quality is much more important than speed.
Regards,
Alexander
Hi Kathe,
Thanks for your email. My apologies for the delay in my resposne. Our move went very well. It took a little bit longer than expected to get our stuff through customs (probably because of summertime) and the fact that customs wanted to do a visual inspection of our stuff. Besides that, the move from the beginning to the end went wvery well. The movers in DC were very good as were the movers here in the Netherlands. Everything, except one mirror, made it in one piece to our new place. (Can we file a claim for the broken mirror?) I want to thank you for your guidance and if we ever decide to move back to the US, we’ll definitely think of you again.
All the best,
Rogier
Hi Doug,
My move went pretty smoothly. Baltrans arrived with a crew of 6 punctually. They had a great attitude and were highly efficient. The entire move, from movement of boxes and furniture to assembly and unpacking, took 3 hours plus. Would recommend Baltrans again.
Best regards,
Calvin
Dear David,
Thanks for your message. I think the move went off very well. I would like to thank Rainier and you for a very professional service. Your local contacts both in Syracuse and in Germany at Bremen were very knowledgeable about local documentation needs, cooperative, courteous and professional. I am very statisfied with the way you managed the entire process which rewuired very little intervention from my part. Thank you once again!
With best regards,
Sumitro
I am quite impressed with the whole move, the competitive quote, the accurate estimate of the space needed to move all of our household goods plus a car, and the quick reactions from all the teams involved. My HR referred Graebel but they are so slow in getting things organized, and their inaccurate estimate leads to a very over-priced quote. I will not hesitate recommonding Rainier to anyone. Good job, Doug, Michele and your teams.
Thanks
Raymond.
Hi Rich,
All-in-all, our move has been a very positive experience. The guys from California Relocation Services were brilliant – very friendly and efficient – and as a testimony to their packing skills, only one of our items suffered minor damage on the long trip over. Fortunately, our claim was handled quickly by Intertrans Insurance Services and the money was delivered straight into our account via electronic transfer. Although initially we felt we would have liked to have had more of the process explained to us in writing, we have to say that the original quote supplied to us turned out to be completely correct and we have very much appreciated the fact that you – and all your staff – have been so responsive via email throughout the whole move. It gave us great peace of mind! Thank you again for making this aspect of our move a hassle-free experience,
Tracey & Johan
Hi All
Sorry I wasn’t able to get back to you sooner, 2008 was a crazy year for me from start to finish. After morving from California to Australia and back to New York over six months, my grandmother passed away and I finally feel like I have both feet on the ground.
I can’t even tell you how pleased I am with your moving service. All of my worldly possessions travelled over 20,000 miles in total and all of it made it back to me in New York as I packed it. Not a single piece was broken, including my wine glasses and artwork. You were all so very helpful in helping me deal with the changes and relocations as they occurred. All of my arrival and delivery dates were the same week as quoted so I was very impressed with every aspect of the service.
Thanks again for everything!
Aaron Stiebitz
Hi Rick,
Thanks for your email and follow-up re our move to Australia – I do apologize that is has taken me three weeks since our belongings arrived to get back to you – but we are up to our eyeballs still trying to unpack our stuff!
We have been really thrilled with the service we have received from both Rainier and Moving Star – you guys worked seamlessly as a team to ensure our belongings arrived in good shape and in good time, and we are most appreciative of that! You have responded so promptly to my many questions over the past 8 months, and it has been great to have you as the one point person for the international move.
I would be very happy to serve as a reference to any future clients considering using Rainier for a move to Australia (or anywhere else!) – we couldn’t have asked for better service or a better result!
Thanks again Dave for your hands-on and attentive service.
Best regards,
Emma Garcia
Hello Rick,
Just wanted to let you know that Ambrose Sons delivered our shipment yesterday.
We want to thank you for the way you handled our shipment from Sacramento to Canberra. Our possessions were delivered in a very timely manner, well within the promised time-frame, and with the exception of a couple of very minor scratches, everything was in excellent condition.
We would also like to commend the courtesy and professionalism of the staff at both ends of the move.
After all the horror stories we have heard about international movement of household goods, we have been extremely impressed by our experience with Rainiers.
With thanks for your help and very best wishes,
Tricia & Rod Whitaker
Hello Dave,
Thank you for your e-mail. I got all my goods delivered yesterday morning. Everything was just perfect so far. All the 50 boxes shipped from my place in Cambridge are sitting in my apartment in Vancouver.
The experience of working with you and the Canadian company was excellent.
Best Regards
Hernan
Hi Dave,
Our move went well. The Belgium company Gosselin provided a good and professional service. As we didn’t unwrap our boxes, we will let you known if we have any damages when we will relocate.
Best regards
Sophie Lepy
Hello Cesar!
FINALLY, I have found the apartment, and was allowed to move in. The group in England was super helpful, they let me store my possessions in England for a very low price while I apartment hunted. And they delivered the materials the exact day I requested.
Unfortunately, my apartment was not fully renovated as the landlords had promised, so I could not have the movers unpack the boxes, I asked them to stock them in one of the rooms. I will unpack next week and let you know if everything’s is okay. So far, everything has been amazing. Every box arrived. A testament to your efficiency…just before the movers left our apartment in San Francisco 5 months ago…I put a toilet plunger on top of the boxes that were set to move. The movers must have carried it away with them. It was not numbered, listed nor packed…and today in Paris, there it was, sitting on top of the boxes, my toilet plunger! That made me laugh. Now that is service!
I am very happy that I chose your company, and will STRONGLY, even aggressively, recommend you to anyone needing to go somewhere.
If there are any damaged goods, I suppose I should contact you about the insurance? Either way, I’ll let you know how it goes.
Best regard,
Marco
Hi,
Je voudrais remercier Moving star pour leur professionnalisme dans mon déménagement de San Francisco à Paris.Je ne savais pas qui chosir ,vu toutes les mesaventures que certains avaient rencontrés avec certaines compagnies
.Eux,ils vous mettent en confiance dés le début et à tous moments vous avez un interlocuteur à qui vous pouvez vous adresser pour vous rassurer.Les délais ont été parfaitement respectés, mes affaires sont arrivés chez moi en bon état et c’ était en plus la compagnie qui me proposait le meilleur prix. Je recommande à tous cette compagnie qui m’ a donné entiere satisfaction.
Merci encore
Nella Valoris
Professeur au Lycée Français de San Francisco
Thank you so much ,it was a great experience!
HI Rebecca,
Thanks for checking in. So far so good. Our shipment has cleared customs in the UK and is waiting at the EUROUSA warehouse for shipment to Berlin. It is taking a bit longer than we thought, but this is just fine, since my mother’s apartment will not be ready to move in until July 2.
I am expecting a call from Ashton next week to schedule the delivery.
I will keep you posted, but I am very pleased so far. In fact, I have already recommended you to 2 friends.
Hope you are well and thanks again,
Christina C.C. Howell
Hi Doug,
Everything is great. Shipment arrived as we planned and the container got through customs as planned.
Thank you so much for applying all your experience in overseas shipping and moving, this has proven invaluable.
Sincerely,
Wilson
Hello Dave,
Just wanted to let you know that our container arrived in Ireland as scheduled. We are very pleased with our overall “moving experience” with Moving Star and Rainer Overseas.
Avner is one of the most professional and customer oriented business people I have dealt with in my 12 years in the US. He is always accessible via phone and email, which is very reassuring when one is trusting him with looking after all one’s worldly possessions – he even called to our home on July 4th!!
His team of packers/movers (Dora,Jesus and team) were very courteous and professional. All of our belongings were moved into storage by your DA partner in Dublin – this team was also very professional.
Our household items are well packaged so hopefully we will find all intact when we move into our new home in a few months time. I have recommended Moving Star to other friends who are relocating to Ireland.
Many thanks,
Dervilla McKeever
Hello Dave,
The final move went very well. The team from Spring international was very professional, and was very flexible in solving the challenges that result in moving US furniture into a Japanese home.
We’re still unpacking and getting settled, but are very happy indeed. Thanks very much to everyone from Moving Star, Rainier Overseas.
Let me know if it would be helpful to write a more complete recommendation letter.
Best regards,
Howard
Dave,
Everything arrived safely today. The truck driver that Gordon dealt with was
really nice. Thanks for your help with shipping our things to New Zealand – it was a
relatively easy and smooth process.
Louise
Rainier Overseas:
Thanks for your follow up interest. I am happy to report that every aspect of the move went smoothly. Even when a couple of our artwork pieces were seized by New Zealand Immigration for pest contamination the matter was handled efficiently by both the local agent and the government people and the goods are back in our hands bug-free.
Moving Star’s part of the move went especially well. Your advance attention to the move details was appreciative and paid off on the day of the move. The pick up of our grand piano from Cabrillo College required some special effort, not only in organizing the removal in advance, but working with the school class schedule on the day of the move. On the day of the move a minor glitch required your guys to hold back for a while due to school activities. They were cooperative and pleasant in accommodating this matter. My wife, who was present at the college, commented on how careful and professional your team was in handling this valuable instrument.
Again, the second stop of the move at our residence went just as smoothly. Because everything was crated, the pickup was a quick one. It was the only time I met your moving crew and I wish to echo my wife’s comments that they were extremely friendly, hard working, and good representatives for your company.
Finally, the local agent here in NZ who took delivery of the goods and handled the customs clearance was excellent. Like yourself, they made several advance calls to insure all the paperwork and delivery details were in order so that the customs clearance and delivery would go smoothly. All of the goods arrived in perfect condition, not a scratch. In fact, even the shipping crates were in new condition.
All three players in this move worked well as a team, Moving Star and World Moving (NZ) did a great job in handling the goods, and Rainier did everything we could have expected in coordinating the entire process, including the sea freight services. Rainier has a difficult job handing over their responsibilities to a number of other companies worldwide. In our experience, they selected their partners well.
Please do not hesitate to use this email as a recommendation for your company
Regards
David Campbell
Hi Dave,
Would like to thank Rainier and Magna for very efficient and trouble free service! Everything went according to plan and as promised by yourselves. I’ll get Caroline to forward some more comments soon.
Regards
Peter
Hi Doug,
This is the first opportunity I have had (haven’t had e-mail access) to thank you and your company for such efficient and excellent service.
I received my crate on February 14th – what a Valentine’s gift – I don’t think another Valentine’s day will live up to this one!!!
All my stuff arrived in excellent order – not one breakage – thank you.
Please pass on my thanks for such great packing and labeling to Eric Brown and his team member Stil (not sure of spelling sorry!)
We have had such a great experience with your company that I shall highly recommend you and your South African partners to anyone who wants to move either within USA, SA or overseas.
Thanks again Dave.
Keep well and all the best for 2007.
Kind regards,
Caroline and Peter Cartwright
Hello Dave !
Everything worked perfect. We came back to Sweden in the beginning of April and the container arrived without problem to Norrköping port in the end of April.
The customs cooperate 100 % and we did all of the paperwork by ourselves. We hired a truck who loads the container and we got it very close to our storage.
When we open up the container everything was unharmed. We can just thank you for all help. We will absolutely recommend You to all people we know who have to send something overseas.
Mona and Stephan Hedestig
Hi Rick,
Everything worked perfectly. Not a scratch on my car or the other stuff and the service was great both in the US and here in Sweden.
Thanks and Regards,
Joakim
Hi Rich,
We took delivery on our things this morning. Everything went smoothly and arrived in good shape.
I have given you guys a glowing recommendation to our HR dept — I hope they will be moving many more new employees to Sweden through you.
Thank you again for making this such a smooth move.
Best Regards,
Steve
Dave
I was meaning to write you. We are here and well…. our house is SMALL!! So, we are kind of shuffling deck chairs on the titanic right now and one couch didn’t fit into any opening of our house. So we now have the most expensive garden furniture in all of England. Storage units are made for people like us, I am sure.
The service and the move were exceptional and I would love to thank you and tell everyone about your services. That being said, if and when we move back we will be using Rainier in the future. In fact, our stuff arrived in England before we were able to get our TV (ultimately broken) from Seattle to Boston via UPS. So, that was amusing.
The one question that we were unsure about is… were the packing materials supposed to be removed after we unpacked? They did take away some paper, but not the majority… We are now stuck with a lot of paper and no real means of disposing of it- particularly the wrapping for our furniture. We also seem to have escaped major damage thus far, although we have not unpacked completely. We have had one broken glass and a dinged up lamp that we fixed, so that was not an issue. I hope that we fared as well with the pictures. I will let you know if there is any damage on that front.
Thank you so much and let me know about the paper.
All the best
Amelia
Hi Doug
Just to let you know everything arrived safely. Absolutely no damages or missing boxes. Thank you so much for all your assistance. Everybody did a wonderful job. They only had two men this end but they were fantastic especially with the really heavy stuff.
Will certainly recommend you to anyone else i know who is moving. Excellent move.
Kind regards,
Katherine
P.S. Am trying to ship (2) queen size bed rails from usa to here. Do you know about how much it would cost by air? Do you handle that?
Thanks for any help.
David,
Sorry for the delay in reply. I spent last week in Berlin and only unpacked most of the furniture over the weekend.
1. Rainier I am very appreciative of your efforts particularly when we appeared to be confused in the UK over the exact locations. The process and service you have provided was very good. Thank you. I am sure I will be in contact when I return to the US in 2009.
2. McGarity [Packing and Transport] The Pennsylvania crew did a very effective job in packing all the goods and effects. The packing has been very good in protecting all the furniture , chairs and beds etc. To date we have seen no damages to the furniture [I still have to unpack the pictures but they appear to be fully intact.
The kitchen plates and glasses we have examine dare all well packed and we appear to have no breakages.
Only minor effect is the bending of some shelving points (6) but these can be easily replaced and are probably linked to the transhipping to container or otherwise.
The crew were, as I have become to expect were helpful, courteous and hard working. They did a great job on a hot day.
3. EUROUSA International Movers
The local movers, actually completed all the move very well after the original confusion over ‘Smith’s and the container location’. Clearly this was compromised by fact that we were dealing with 3 different agents Jon, Lisa and ?
Lisa did a good job once we were all on the same page.
The delivery crew (whom I didn’t meet) according to my parents and neighbours did a good job in moving all the stuff according to my listing to the respective rooms. We did not have them unpack anything due to the option of re-shipping some of the furniture onward to our London apartment in June. The only report of damage came form the delivery driver with the vehicle who cited damage to the alloy wheel. This will be reviewed with the local garage when I get the car configured for UK requirements at the end of May.
Regards,
Nigel
Dear Rainier Overseas,
We would like to thank you for the excellent service that we received when moving our things with you from California to England. The people who helped us with the packing were very professional and kind to us.
Moving is never easy and you really helped us in our time of need. We would especially like to thank the partner and general manager Avner Yonai who helped us during our difficult times. He answered all of our questions in a most pleasant and efficient manner. Our belongings arrived after 1.5 months with almost no damage.
We will highly recommend Rainier Overseas Inc. to everyone we know.
Sincerely,
Orit & Jonathan Granot.
Rich Haas (richh@rainieros.com) was great and responsive and always kept us up to date on everything even though we were already in Germany. The pick up went flawlessly (though we did need to have relatives available at the storage unit to oversee the pickup, luckily we had an aunt and uncle in the area) the shipment took longer than expected by nearly two weeks but I can’t fault Rainier for that (altogether it was about 6 weeks door to door). The company that Rainier hired to deliver on this side (ITO) was also more than fantastic. Not ONE item was damaged or missing, not a single one. The movers were very friendly and punctual to within 5 minutes of their delivery time estimate even though they hauled everything from Bremen to Nuremberg (an overnight drive) during a snow storm to do it.
ITO’s moving crew also reassembled the furniture that we asked them too without any complaints and did so very quickly. We had a relatively small move, everything fit into a small apartment, but it went swimmingly considering that it had to be organized from Germany and documents needed to be sent and signed and all that fun stuff (everything was handled through telephone, email and fax).
All in all, we lost our deposit from the first company we contacted (Global Ocean) and paid more than we’d hoped, but in retrospect we paid a very fair price in the end, we’d hoped to get away with paying an unrealistic price at first, but it’s true what they say, if something sounds too good to be true, it probably is. Beware of unrealistically low prices is all I can say after this experience. I can not recommend Rainier and Rich Haas enough. Rich always followed up with me to give me progress reports even if I didn’t explicitly ask for one and was willing to do everything we asked of them. We didn’t have to repack in Wisconsin before the pickup which was something we expected to have to do and expected to have to pay a good amount more for that service so that was nice as well. The quote that Rainier gave was almost a thousand less than the next lowest bid so cost was also outstanding overall.
I would absolutely go with Rainier again if I ever had to do another overseas move my experience was really top notch.
If anyone out there is considering Rainier and has any questions about them please feel free to contact me I’d be happy to give more information if I have it.
Thanks,
Andy