https://www.trustpilot.com/reviews/65ed824ecc6ed253ec843327

From: Garvey D.
Sent: Tuesday, March 12, 2024 10:14:19 PM
To: Don Arroyo
Subject: Re: California to New Zealand Move – Rainier Overseas Movers, Inc.

Hey Don,

Just a quick note to say thank you. We received our container last month and have finally gotten everything unpacked and feeling like home. I wanted to reach back out and say thanks for all your help, patience, and effort organizing this for us. Never having shipped anything overseas and hearing all the horror stories, I was extremely apprehensive about every aspect of the process. Thanks to you, I was kept informed, the process was easy, you did exactly what you said you would, the price came in as quoted, and everything went smoothly.

I hope we don’t have to move again anytime soon, but if we did, I would have no hesitation picking up the phone and calling you for help.

Thanks Don, I truly appreciate all your help in making this an easy road for us to travel.

Best Regards,
Garvey

Thanks!
Garvey D.

From: Jon Speltz
Sent: Tuesday, December 5, 2023 10:40 AM
To: David Wiviott ; Margarita Fernandez
Subject: Seattle to Mexico – Rainier Overseas Movers

Thank you for the great job you did. The crew arrived at the house at Barra at 8:30 AM. They were very good and very professional. Great job by all parties involved in our relocation.
Headed back to Seattle tommorow to sell our house, and move to Mexico permanently.
Thank you very much.
Jon and Paula

From: Rosemary Broome-Bingham
Sent: Friday, November 10, 2023 3:23 AM
To: Doug Wiviott
Cc: Gary Newman ; John Weigel; Alan Bingham
Subject: MA to England International Move with Rainier Overseas Movers, Inc.

Dear Doug, Gary, and John,
You asked for my impressions of the move.
Gentle Giant were excellent. 5+ out of 5. We’d used them to move us before and were very impressed with their professionalism, efficiency, and helpfulness. Rainier Overseas Movers – good communication, everything happened when they said it would. 5 out of 5. Brittania Mover – fine, everything arrived intact, 3 pleasant helpful guys, 3.5 out of 5. We haven’t unpacked all the boxes yet but no breakages and no damage.
One of the things we love about Gentle Giant is that they’ve thought through all stages of the process. When we moved with them before, the rugs were first off the van, positioned in place/switched around if necessary, then the big pieces of furniture were brought in and positioned, then the rest of the stuff came in. Also, they typically arrive around 8am (or earlier) so we have all day to get everything sorted. For this move, everything went smoothly, everything was solidly wrapped. They managed to fit it all in a 20′ container. No breakages.
One good thing about Brittania was that they’d asked about parking and because we live on a narrow urban street, we paid an extra 550 pounds for them to bring two smaller vans. Also, we paid 300 pounds to Oxfordshire Council for a parking permit. Bringing a big moving truck would have been a disaster. It would have blocked the street. They said they’d arrive mid/late-morning and got here around 11am. They wanted to unload the smaller truck first – that was the one packed mostly with boxes, so within a couple of hours, every inch of floor was covered with a box. I’d drawn little maps for each room showing where furniture should go and stuck them on each door but they put the boxes down wherever there was floor space. We asked that priority be given to finding my husband’s toolbox because we wanted to assemble the bed that day and he needed a screwdriver. Also, we wanted them to offload two large area rugs plus their pads. We eventually got the toolbox, but to assemble the bed we had to move many boxes around the bedroom to make room for the bed. Plus, one of the area rugs would go under the bed. The two area rugs were almost the last thing off the truck. They immediately announced that the 8 by 10 rug would not fit in the 8 by 10 space in the living room, and to try to lay it would involve moving all the furniture and there was nowhere to move it to. Many boxes ended up in the back garden but then it started to rain. But we eventually sort of got the rug down. By then it was 4pm and they had at least a 2-hour return journey ahead of them on a Friday afternoon so there was much “the vans are empty, are we done?”. And to be fair, we were exhausted (we’re seniors – my husband is 79 and I’m 75) and we wanted the place to ourselves, so we said yes. We did move all the furniture out of the living room and straightened out the rug the following day, and we’re mostly now unpacked! Brittania were fine and were pleasant but if I was living on my own, I could not have reassembled furniture, repositioned it, moved all the boxes again, etc by myself. I would have had to hire another moving company to make the place habitable.
I hope this helps! Two weeks after being reunited with our possessions, we are basically delighted with the move.

From: Maia Berlow
Sent: Monday, June 19, 2023 5:25 AM
To: Mark Lawson
Subject: Re: Delivery to Israel

Hi Mark, hope you are well!

Thanks for checking in – delivery was great and everything went smoothly.

Robbie and I greatly appreciate all you did taking care of us through our long journey getting to Israel. Thank you for everything!

Wishing you all the best,

Maia

From: Silja Rajander
Sent: Friday, January 20, 2023 6:21 AM
To: Operations
Cc: Pauli Karvosenoja ; Don Arroyo
Subject: International Move with Rainier Overseas Movers, Inc.

This is email is to confirm that all things arrived today and the move went really well! No items were broken or moldy – all items remained well packed, dry, in good condition. The movers were efficient and friendly, and arrived right on time! (They had contacted Pauli yesterday, Pauli informed).

A very big thanks, Don, to Rainier Overseas Movers, as well as Majo, to World Freight Relocations BV (please convey our appreciation to the movers, also).

Silja with Pauli

From: Pablo A.
Sent: Thursday, December 15, 2022 7:30 AM
To: Don Arroyo
Subject: International Move to Peru – Rainier Overseas Movers

Hello Don,

Our shipment finally came a couple of days ago. It’s nice to have furniture!

I just wanted to give you some feedback on Mudanzas Integrales Peru.

They were really good at communication, which is super important for a complex operation such as importing household goods. They kept us informed of the progress of the vessel bringing our things, and always looked ahead to make sure we would be ready for customs inspection date, making sure all required documents were obtained, signed and notarized, to minimize the chance of a customs official questioning even the smallest detail.

Mudanzas Integrales were punctual, and delivered on their promises.

I will recommend them to anyone looking for moving assistance in Peru.

Of course, the folks at O’Neill Transfer were wonderful as always. They packed everything so well that not a single thing got damaged.

The whole experience was a lot less stressful than I anticipated.

Thank you very much for your help in this endeavor.

Sincerely,
Pablo Anaya

From: Kelly Walsh
Sent: Thursday, November 10, 2022 7:38 AM
To: Doug Wiviott
Subject: Thank you!!

Dear Doug,
I just wanted to thank you so much for making my move to Italy a success! You went above and beyond! The crew sent by Alpha was outstanding. And special mention goes to Andrew on the crew for being so courteous and helpful in putting my antique armoire together which is no easy task. I can’t say enough good things and if you could please let me know the best venue(s) for me to leave a review for you and Rainier, I would like to show my appreciation.

Sincerely,
Kelly

From: Gilman Toombes
Sent: Wednesday, November 9, 2022 7:57 PM
To: Don Arroyo
Subject: Many Thanks – Moving Testimonial

Dear Don,

I’d like to thank you, and everyone else at Rainier Overseas Movers, for organizing the shipment of our belongings from Maryland to Brisbane.

Grace International delivered our boxes last Wednesday and my kids were overjoyed to be reunited with their toys!

Thanks again for all your help,

Warmest wishes,

Gil
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From: Paul B
Sent: Thursday, November 3, 2022 11:04 AM
To: Rebecca Valentine ; Alyssa W
Subject: Thank you….Move from LA to Edinburgh, Scotland, UK

Hi Rebecca and Alyssa,

I would like to thank you both for arranging the transfer of our goods from LA to Edinburgh for answering all my questions.

The whole move was well organized from start to finish and the California Relocation team in particular were superb. Given our goods were at sea for almost 3 months, and the only thing broken was 1 wine glass, we are very impressed.

Thank you once again and have an enjoyable weekend,
Paul